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Provided by: Meirc Training and Consulting
Customer Relationship ManagementClick here for more information or to take this course
Training Provided by Meirc Training and ConsultingThis program is designed for Relationship managers, marketing managers, sales and customer care managers and supervisors, and senior sales and customer service staff. This program is worth 25 NASBA CPE s.Understand why Customer Relationship Management CRM is essential for attracting, retaining and growing loyal customers.Determine the uses and objectives of a CRM system.Recognize best practices in implementing a CRM strategy.Use CRM for improving marketing, sales, customer service, and customer contact.'Training Avaliability and Delivery
Training Program DetailsDefinitionsDefining CRMImportance of CRM to CompaniesCustomer Loyalty and Optimizing Customer ExperienceCRM and Business IntelligenceCRM MistakesWhy CRM is Hard?Where Does CRM Fit?CRM in MarketingRelationship and One to One MarketingCross Selling and Up-sellingCustomer RetentionCustomer Profitability and Value ModelingCustomer and Business ValueCRM and Customer ServiceCall Center and Customer CareCustomer Satisfaction MeasurementCustomer Service Checklist for SuccessCustomer Service TrainingSales Force AutomationActivity, Contact and Lead ManagementKnowledge ManagementPlanning CRM ProgramsDeveloping a CRM StrategyCRM Business PlanCost Justifying CRMChoosing CRM Tools and SuppliersManaging a CRM ProjectImplementation ChecklistCRM Roadblocks and SaboteursLooking toward the FutureCRM Training Program'
About Meirc Training and Consulting - Training Provider
Meirc Training and Consulting - Meirc offers an impressive range of Dubai training, consulting, Certification, Seminars, Management Course, nlp training dubai, business training, Finance and Quality Training, training, career training dubai, supervisor training dubai, management training, leadership training, sales training, project management training dubai, neuro linguistic programming dubai, human resources dubai,...
More Sales Marketing Training from Meirc Training and Consulting
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