Business Writing

Overview
English language has evolved significantly and this has had a dramatic impact on the way we communicate both verbally and written. Business writing has also gone through changes, and business communication is distinctly different to the way we communicate elsewhere. Successful business writing will mean that workplace relationships are maintained, client needs are satisfied and new ideas promoted effectively. With the emergence of email and other electronic forms of communication the standards and conventions that once governed business writing have shifted.


This Program will assist to
X Understand the difference between verbal and written communication
X Understand the importance of grammar
X Recognise impact of poor grammar
X Realise importance of punctuation
X Comprehend conventions that govern business writing
X Write successful reports
X Communicate effectively via email and faxes
X Write customer focused letters

Designed For:
All Staff

Content:

The Building Blocks of Expression
The Advantages of Writing
The Disadvantages of Writing
Parts of Speech
Nouns
Verbs
Passive Verbs
Pronouns
Adjectives
Adverbs
Prepositions
Conjunctions
Interjections
Punctuation
Commas
Apostrophes
Correctness
Spelling

Specific Business Writing
Sentences
Getting Control of the Subject
Organising Your ideas
Clear Style
Non-sexist (inclusive ) language Tone
E-mail and Fax messages
Memos
Letters
Letters and Memos: The Differences