Training
Provided by Advanced Concepts
Overview
After completing this course, participants will know how to:
X Communicate effectively
X Communicate well with different personality types
X Minimize communication roadblocks or barriers
X Demonstrate active listening skills
X Be assertive and empathic when dealing with others
X Provide constructive feedback
X Plan the flow of communication
X Describe how communication skills an leadership are related
X Identify the impact of non-verbal behaviour as well as other barriers to effective communication
X Understand communication and its impact on motivation
X Manage stress and anger
X Mediate conflict
Designed For:
All
Staff
Content:
Communication basics
Effective communication
Organisational management
Organisation types and characteristics
Communication flow
Communication with different personalities
Motivation
Communication and motivation
Assertiveness
Constructive feedback
Managing stress
Stress and anger management
Mediation of conflict
Innovation and change
Aspects of innovation
Aspects of change
| This is primarily ilt training |  | Contact Advanced Concepts for more information |
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| Course Level: | basic through advanced | | Duration: | 2 days | | Training Presented in: | English |
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