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Provided by: KnowledgeWoods Consulting Pvt. Ltd. Customer Relationship TrainingWorkplace Skills |
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Training
Provided by KnowledgeWoods Consulting Pvt. Ltd.
PROGRAM OVERVIEW:
Building STRONG CUSTOMER RELATIONSHIP is a TWO DAY Interactive Program designed to provide the participants a HANDS-ON APPROACH on how to establish effective customer relationships
DURATION: TWO (2) DAYS
Our Focus is on not just providing theoretical Information on Interviewing Techniques and their proper use, but also exploring the principles behind their use.
KnowledgeWoods deliver these programs across India (Noida, New Delhi, Delhi, Bangalore, Bengaluru, Mumbai, Kolkata, Pune, Chennai, Hyderabad, Ahmedabad, Vadodara, Chandigarh, Indore, Lucknow, Trivandrum), Sultanate of Oman, Singapore, South Africa
For more information, please feel free to get in touch with Mr. Bhaskar Chowdhury (Cell: 91 98 1116 4603 Email: bhaskar@knowledgewoods.in)
Building STRONG CUSTOMER RELATIONSHIP is a TWO DAY Interactive Program designed to provide the participants a HANDS-ON APPROACH on how to establish effective customer relationships
DURATION: TWO (2) DAYS
Our Focus is on not just providing theoretical Information on Interviewing Techniques and their proper use, but also exploring the principles behind their use.
KnowledgeWoods deliver these programs across India (Noida, New Delhi, Delhi, Bangalore, Bengaluru, Mumbai, Kolkata, Pune, Chennai, Hyderabad, Ahmedabad, Vadodara, Chandigarh, Indore, Lucknow, Trivandrum), Sultanate of Oman, Singapore, South Africa
For more information, please feel free to get in touch with Mr. Bhaskar Chowdhury (Cell: 91 98 1116 4603 Email: bhaskar@knowledgewoods.in)
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Customer Relationship Training
The ability to handle a variety of customer situations and issues is KEY to EXCEL in Business-to-Business relationships; As such, organizations need individuals with the right Customer Relationship Management Skills to meet these demands.
Choose to Invest Two Days & you ll learn how practicing effective CRM can not only transform the participant but also improve the company's bottom line by helping participants expand and retain their VALUABLE CUSTOMER BASE
ABOUT THE PROGRAM
Building STRONG CUSTOMER RELATIONSHIP is a TWO DAY Interactive Program designed to provide the participants a HANDS-ON APPROACH on how to establish effective customer relationships.
If YOU deal with customers either face-to-face/phone or you're the point of contact between customers and the organization, you stand to benefit immensely from this program
PROGRAM OVERVIEW
SESSION 1 - ICE-BREAKING : INTRODUCTION & EMOTIONAL QUOTIENT(EQ) AUDIT
SESSION 2 - APPRECIATING CUSTOMER RELATIONSHIP MANAGEMENT(CRM) FRAMEWORK
SESSION 3 - KEY COMMUNICATION SKILLS FOR EFFECTIVE CRM
SESSION 4 - BUILDING CUSTOMER RELATIONSHIP FOUNDATION
SESSION 5 - HANDLING MOMENTS OF TRUTH
SESSION 6 - VALEDICTION
For detailed Program Outline please feel free to contact:
Bhaskar Chowdhury
Email: bhaskar knowledgewoods.in
Cell: 91 98 1116 4603
www.knowledgewoods.in
Choose to Invest Two Days & you ll learn how practicing effective CRM can not only transform the participant but also improve the company's bottom line by helping participants expand and retain their VALUABLE CUSTOMER BASE
ABOUT THE PROGRAM
Building STRONG CUSTOMER RELATIONSHIP is a TWO DAY Interactive Program designed to provide the participants a HANDS-ON APPROACH on how to establish effective customer relationships.
If YOU deal with customers either face-to-face/phone or you're the point of contact between customers and the organization, you stand to benefit immensely from this program
PROGRAM OVERVIEW
SESSION 1 - ICE-BREAKING : INTRODUCTION & EMOTIONAL QUOTIENT(EQ) AUDIT
SESSION 2 - APPRECIATING CUSTOMER RELATIONSHIP MANAGEMENT(CRM) FRAMEWORK
SESSION 3 - KEY COMMUNICATION SKILLS FOR EFFECTIVE CRM
SESSION 4 - BUILDING CUSTOMER RELATIONSHIP FOUNDATION
SESSION 5 - HANDLING MOMENTS OF TRUTH
SESSION 6 - VALEDICTION
For detailed Program Outline please feel free to contact:
Bhaskar Chowdhury
Email: bhaskar knowledgewoods.in
Cell: 91 98 1116 4603
www.knowledgewoods.in
About The Training Provider: KnowledgeWoods Consulting Pvt. Ltd.
KnowledgeWoods Consulting Pvt. Ltd. - Based at New Delhi, KnowledgeWoods Consulting Pvt. Ltd. (www.knowledgewoods.in) is an International Consulting and Training Company with a focus on providing customer centric solutions which are business, technology and quality driven, cost-effective, globally deliverable within agreed timelines & budget.
KnowledgeWoods Consulting works closely with corporations on how best to implement...
