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Provided by: The Training Bank Customer-Focused LeadershipCustomer Relationship Management |
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This highly effective and interactive 2-day on-site program provides you with proven fundamentals for developing and improving service quality. Rather than rote, mindless steps for creating customer satisfaction, this program provides a way of thinking, a mind-set that can empower people to go beyond satisfaction. If you are serious about making Customer Focus and Service Quality a competitive advantage in your organization, this program is a must.
While parts of the program will help anyone who works in an organization where service quality is important, it is specifically designed for people who lead others and are responsible for creating a customer focused service environment.
Participants recieve a detailed participant manual which outlines all the topics presented in the program and also includes learning exercises and a personal action plan.
You can also take advantage of our optional online Customer-Focused Leadership assesment to identify current strengths and areas for improvement.
While parts of the program will help anyone who works in an organization where service quality is important, it is specifically designed for people who lead others and are responsible for creating a customer focused service environment.
Participants recieve a detailed participant manual which outlines all the topics presented in the program and also includes learning exercises and a personal action plan.
You can also take advantage of our optional online Customer-Focused Leadership assesment to identify current strengths and areas for improvement.
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Training
Provided by The Training Bank
- asked: Please may know the criteria to participate in the training, and i want to know when such training will come up and the cost for the training, thank you sydney
- N asked: Please may know the criteria to participate in the training, and i want to know when such training will come up and the cost for the training, thank you
- M asked: How would one participante in this program. I am writing from the
- asked: When, where and how much?
Customer-Focused Leadership
Customer-Focused Leadership
This Program Incorporates 10 Proven Best Practices In Customer-Focused Leadership Which Enable Managers To Strengthen Customer Focus, Improve Employee Service Performance And Improve Profitability.
Service is a Leadership Issue
Customer-Focused Leadership provides you with proven fundamentals for developing and improving service quality. This program provides a way of thinking, a mind-set that can empower people to go beyond satisfaction. If you are serious about making Service Quality a competitive advantage in your organization, this program is a must.
While parts of the program will help anyone who works in an organization where service quality is important, it is specifically designed for Executive, Directors, Managers, Supervisors and Team Leaders who are responsible for creating a customer-focused service environment.
Upon completion of this program participants will:
- The nature of service as a competitive advantage
- The importance of creating positive stories
- The importance of quick and proactive recovery
- The importance of continuous improvement and being unique
- Listening to the voice of the customer, how to get it, and what to do with it
- Leading with a customer focus: Inverting the Organizational Pyramid
- Coffee Stains and Moments of Truth
- The power of walking what you talk
- The process of getting to the source by asking, Why, why, why...
- Develop an Action Plan for implementation after the program
Topics include:
- Laying the Foundation
- Commit to Service Excellence
- Be Pro-Active in Recovery
- Enhance and Align the System
- Listen to the Voice of the Customer
- Lead with a Customer Focus
- Define Service Boundaries
- Provide Autonomy
- Measure What s Important
- Accountability for All
- Recognize and Reward
- Action Planning
This 2-day highly interactive program includes an effective balance of lecture, individual and group activities and exercises. Participants complete a Personal Action Plan for implementation after the program.
A popular option also available is our Customer Focused Leadership online assessment survey which participants can complete prior to the program so that what is delivered targets specific learning needs. We will be pleased to discuss this option with you.
Please ask us about our Customer Focus Companion Activity Guide or read on.
This Program Incorporates 10 Proven Best Practices In Customer-Focused Leadership Which Enable Managers To Strengthen Customer Focus, Improve Employee Service Performance And Improve Profitability.
Service is a Leadership Issue
Customer-Focused Leadership provides you with proven fundamentals for developing and improving service quality. This program provides a way of thinking, a mind-set that can empower people to go beyond satisfaction. If you are serious about making Service Quality a competitive advantage in your organization, this program is a must.
While parts of the program will help anyone who works in an organization where service quality is important, it is specifically designed for Executive, Directors, Managers, Supervisors and Team Leaders who are responsible for creating a customer-focused service environment.
Upon completion of this program participants will:
- The nature of service as a competitive advantage
- The importance of creating positive stories
- The importance of quick and proactive recovery
- The importance of continuous improvement and being unique
- Listening to the voice of the customer, how to get it, and what to do with it
- Leading with a customer focus: Inverting the Organizational Pyramid
- Coffee Stains and Moments of Truth
- The power of walking what you talk
- The process of getting to the source by asking, Why, why, why...
- Develop an Action Plan for implementation after the program
Topics include:
- Laying the Foundation
- Commit to Service Excellence
- Be Pro-Active in Recovery
- Enhance and Align the System
- Listen to the Voice of the Customer
- Lead with a Customer Focus
- Define Service Boundaries
- Provide Autonomy
- Measure What s Important
- Accountability for All
- Recognize and Reward
- Action Planning
This 2-day highly interactive program includes an effective balance of lecture, individual and group activities and exercises. Participants complete a Personal Action Plan for implementation after the program.
A popular option also available is our Customer Focused Leadership online assessment survey which participants can complete prior to the program so that what is delivered targets specific learning needs. We will be pleased to discuss this option with you.
Please ask us about our Customer Focus Companion Activity Guide or read on.
About The Training Provider: The Training Bank
The Training Bank - We are an international training and education firm headquartered in Toronto, Canada. We offer an extensive range of both generic and fully customized training programs and services in web-based and on-site classroom based formats.
Our on-site Classroom based programs focus primarily on
- Management and Supervisory Skills Development,
- Coaching,
- Leadership Styles,
- Customer Service...
