Provided by: Serebra Learning Corporation

The Support Center Service

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Training Provided by Serebra Learning Corporation

This course is intended to instruct the learner in the Help Desk Institute's (HDI) basic levels of service commitments and attitude. Best practices, personal accountability, enhancing the image of the organization, and the work environment are covered. Individuals interested in the Help Desk Institute's (HDI) Customer Support Specialist (CSS) certification

Training Avaliability and Delivery

This is primarily online training
	This is an online eLearning or CBT training program
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Training Presented in:

English

Related Keywords: sales customer facing skills service hdi - support specialist professionalism center lesson overview recognize characteristics good importance ethical approach customer supportcustomer best practices match best practices examples what role managers play encouraging specialists follow practice guidelinesconsistent levels company actions policies represent commitment high level customer support given scenariopersonal accountability commitments apply methods ensuring personal responsibility how customers is demonstrated given scenariosenhancing image excellent recognize how protect good image organization while supporting customerslesson benefits delivering attitude great attitudes recognize e

Training Program Details

Audience

Individuals interested in the Help Desk Institute's (HDI) Customer Support Specialist (CSS) certification

Topics

Objectives

recognize the characteristics of good customer support
recognize the importance of an ethical approach to customer supportCustomer Support Best Practices
match customer support best practices to examples
identify what role managers play in encouraging Customer Support Specialists to follow best practice guidelinesConsistent Customer Support Levels
identify company actions/policies that represent a commitment to a high level of customer support in a given scenarioPersonal Accountability and Service Commitments
apply methods of ensuring Customer Support Specialists take personal responsibility
recognize how commitment to customers is demonstrated in given scenariosEnhancing Your Image with Excellent Customer Support
recognize how to protect the good image of the organization while supporting customersLesson Overview
recognize the benefits of delivering customer support with an excellent service attitude Great Service Attitudes
recognize e

About Serebra Learning Corporation - Training Provider

Serebra Learning Corporation - Serebra Learning Corporation provides technology-based training solutions through a combination of Cortex, its proprietary learning management system (LMS), and a curriculum catalog with over 1,825 current courseware titles. Founded in 1987 (as FirstClass Systems, with a name change to Serebra in 2001), Serebra has over sixteen years" experience delivering e-learning solutions to both...

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