Provided by: Serebra Learning Corporation

Establishing Team and Customer Relationships

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Training Provided by Serebra Learning Corporation

This course will familiarize the learner with the underlying benefits and skills needed to establish team and customer relationships. Teamwork is a critical component of a Support Center. This course looks at the individual responsibilities of each team member, as well as the team as a whole. It also addresses the role of strong leadership in building and maintaining successful teams. In a Customer Support Center, customer relationships are everything - and communication is king Many customer problems are caused by communication breakdowns. This course explores how to avoid communication breakdowns by involving customers in problem solving, and being able to communicate effectively in the global community, where cross-cultural issues abound. Individuals interested in the Help Desk Institute's (HDI) Customer Support Specialist (CSS) certification

Training Avaliability and Delivery

This is primarily online training
	This is an online eLearning or CBT training program
	Contact Serebra Learning Corporation for more information

Training Presented in:

English

Related Keywords: sales customer facing skills service hdi - support specialist professionalism establishing team relationships lesson overview recognize benefits teamwork centerbeing player match actions will promote center examples eachstrong leadership successful teams determine obstacles team s success given scenario recommend actions improvement recognize examples strategies strong leader can use develop effective teamlesson being able relate customersbuilding techniques encouraging involvement problem solving encourage techniques used involve customers solving problemscommunicating effectively cultures match methods used cross-cultural communication

Training Program Details

Audience

Individuals interested in the Help Desk Institute's (HDI) Customer Support Specialist (CSS) certification

Topics

Objectives

recognize the benefits of teamwork in a Customer Support CenterBeing a Team Player
match actions that will promote teamwork in a Customer Support Center to examples of eachStrong Leadership and Successful Teams
determine the obstacles to a team's success in a given scenario and recommend actions for improvement
recognize examples of the strategies a strong team leader can use to develop an effective teamLesson Overview
recognize the benefits of being able to relate to customersBuilding Effective Customer Relationships
recognize examples of techniques for establishing effective customer relationships Encouraging Customer Involvement in Problem Solving
in a given scenario, encourage customer involvement in problem solving
identify the techniques used to involve customers in solving problemsCommunicating Effectively across Cultures
match the methods used for effective cross-cultural communication to examples

About Serebra Learning Corporation - Training Provider

Serebra Learning Corporation - Serebra Learning Corporation provides technology-based training solutions through a combination of Cortex, its proprietary learning management system (LMS), and a curriculum catalog with over 1,825 current courseware titles. Founded in 1987 (as FirstClass Systems, with a name change to Serebra in 2001), Serebra has over sixteen years" experience delivering e-learning solutions to both...

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