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Provided by: Serebra Learning Corporation ITIL Configuration and Release Management |
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Training
Provided by Serebra Learning Corporation
Organizations make substantial investments in their information technology infrastructures. That investment pays off only if the organization uses its information resources to increase productivity. Information technology planners and managers must understand how the components of the IT infrastructure interact if they want to eliminate waste and improve service to the users of the system. The delivery and support of IT services are divided into core processes within the IT infrastructure library (ITIL). This course covers two service support processes: configuration management and release management. This course is intended to help learners prepare for the IT Service Management Foundation Certificate exam. Course is designed for IT managers and support personnel who seek to improve and streamline processes used to support the deployment of information technology within a business organization and also for individuals preparing for the IT Service Management Foundation Certificate exam
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ITIL Configuration and Release Management
Audience
Course is designed for IT managers and support personnel who seek to improve and streamline processes used to support the deployment of information technology within a business organization and also for individuals preparing for the IT Service Management Foundation Certificate exam
Topics
Objectives
- Configuration Management
- identify the benefits of understanding configuration management.
- identify statements that describe how configuration management differs from asset management.
- choose configuration items that are defined as part of the configuration management database.
- identify examples of the attributes of a configuration item.
- identify the activities of a configuration management process.
- distinguish between examples of factors that determine the scope and depth of information included in a configuration management database.
- identify examples of events that trigger the control activity of a configuration management process.
- identify stages in a typical configuration item life cycle.
- identify the roles performed by a typical configuration manager.
- identify examples of factors that contribute to the success of a configuration management process.
- identify the types of management reports produced by a typical configuration management process.
About The Training Provider: Serebra Learning Corporation
Serebra Learning Corporation - Serebra Learning Corporation provides technology-based training solutions through a combination of Cortex, its proprietary learning management system (LMS), and a curriculum catalog with over 1, 825 current courseware titles. Founded in 1987 (as FirstClass Systems, with a name change to Serebra in 2001), Serebra has over sixteen years" experience delivering e-learning solutions to both...
