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Provided by: Serebra Learning Corporation ITIL Service Level and Capacity Management |
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Training
Provided by Serebra Learning Corporation
IT service can be a balancing act. For example, organizations must achieve and maintain a balance between the quality of IT service given and received in a manner that is both customer focused and cost effective. Simultaneously, organizations need to provide the required capacity for data processing and storage, at the right time and in a cost effective way. The delivery and support of IT services are divided into core processes within the IT infrastructure library (ITIL). This course covers two service delivery processes: service level management and capacity management. This course is intended to help learners prepare for the IT Service Management Foundation Certificate exam. IT managers and support personnel who seek to improve and streamline the processes used to support the deployment of information technology within a business organization and individuals preparing for the IT Service Management Foundation Certificate exam
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ITIL Service Level and Capacity Management
Audience
IT managers and support personnel who seek to improve and streamline the processes used to support the deployment of information technology within a business organization and individuals preparing for the IT Service Management Foundation Certificate exam
Topics
Objectives
- Service Level Management
- recognize the value of service level management to IT professionals.
- sequence the stages in the service level management process.
- match the features of a service level agreement with their descriptions.
- match different structures of service level agreements with corresponding examples.
- recognize the activities involved with the negotiation and finalizing stages of the service level management process.
- recognize the activities involved with the monitoring and reporting stages of the service level management process.
- recognize the activities involved with the reviewing stage of the service level management process.
- identify the responsibilities of the service level manager.
- identify the metrics used for measuring service level management.
- match each of the IT service management processes to the description of how that process relates to service level management.
- label examples as either common costs or common problems associa
About The Training Provider: Serebra Learning Corporation
Serebra Learning Corporation - Serebra Learning Corporation provides technology-based training solutions through a combination of Cortex, its proprietary learning management system (LMS), and a curriculum catalog with over 1, 825 current courseware titles. Founded in 1987 (as FirstClass Systems, with a name change to Serebra in 2001), Serebra has over sixteen years" experience delivering e-learning solutions to both...
