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Provided by: Serebra Learning Corporation

ITIL Continuity and Availability Management

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American businesses have had to face many disasters since the onset of the new millennium. There have been fires, hurricanes, tornadoes, floods, large-scale power outages, terrorist attacks, and damaging computer viruses, just to name a few. As businesses become more dependent on IT services, disasters such as these can disable or even ruin companies in the blink of an eye. The delivery and support of IT services are divided into core processes within the IT infrastructure library. This course covers two of the service delivery processes: IT service continuity management and availability management. IT service continuity management is the process of dealing with disasters affecting IT services and maintaining services to allow the business to continue to operate. Availability management works closely with IT service continuity management; it allows IT services to plan for availability and recovery. IT managers and support personnel who seek to improve and streamline the processes used to support the deployment of information technology within a business organization; also targeted for individuals looking to prepare for the IT Service Management Foundation Certificate exam

Training Avaliability and Delivery

This is primarily online training
on-line e-learning cbt (computer based)This is an online eLearning or CBT training program
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Training Presented in:English
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Training Program Details

Audience

IT managers and support personnel who seek to improve and streamline the processes used to support the deployment of information technology within a business organization; also targeted for individuals looking to prepare for the IT Service Management Foundation Certificate exam

Topics

Objectives

    Continuity Management
  • identify the value of understanding the role of IT service continuity management.
  • identify the objective of IT service continuity management.
  • sequence the four stages of the business continuity life cycle.
  • identify the necessary elements of a recovery plan.
  • identify examples of the activities undertaken during the initiation stage of the business continuity life cycle.
  • identify examples of risk reduction measures undertaken during the strategy phase.
  • identify the activities to undertake during the implementation stage of the business continuity life cycle.
  • identify the activities to undertake during the operational management stage of the business continuity life cycle.
  • identify the responsibilities of the IT service continuity manager.
  • match each IT service management process with the description of how it relates to IT service continuity management.
  • identify examples of common problems and costs associated with IT service cont

About Serebra Learning Corporation - Training Provider

Serebra Learning Corporation - Serebra Learning Corporation provides technology-based training solutions through a combination of Cortex, its proprietary learning management system (LMS), and a curriculum catalog with over 1,825 current courseware titles. Founded in 1987 (as FirstClass Systems, with a name change to Serebra in 2001), Serebra has over sixteen years" experience delivering e-learning solutions to both...
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This page was last updated on sb5 - 07/19/08 at 08:08:42 - 04:22:42