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Provided by: Serebra Learning Corporation ITIL Financial and Security Management |
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Training
Provided by Serebra Learning Corporation
IT organizations face numerous challenges every day. Two of the biggest challenges are to become and stay profitable and to protect their systems from unauthorized access. The IT infrastructure library (ITIL) is the most widely accepted approach to IT service management (ITSM), and it can help IT organizations set up rigorous processes to aid in their efforts to become and remain solvent and to keep their systems secure. The delivery and support of IT services are divided into core processes within ITIL. This course covers a service delivery process--financial management--and a function known as security management. This course is intended to help learners prepare for the IT Service Management Foundation Certificate exam. Designed for IT managers and support personnel who seek to improve and streamline the processes used to support the deployment of IT within a business organization and also targeted to individuals preparing for the IT Service Management Foundation Certificate exam
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ITIL Financial and Security Management
Audience
Designed for IT managers and support personnel who seek to improve and streamline the processes used to support the deployment of IT within a business organization and also targeted to individuals preparing for the IT Service Management Foundation Certificate exam
Topics
Objectives
- Financial Management
- identify the value of understanding the operations of financial management.
- select the one example that illustrates the implementation of all three processes of financial management.
- match the cost types to corresponding examples of cost elements.
- match examples of cost elements to the corresponding classifications.
- match the charging systems to corresponding examples.
- identify the pricing methods.
- match the financial processes to the corresponding financial management responsibilities.
- match each IT service management process with the description of how it interacts with financial management for IT services.
- identify the common problems and costs associated with financial management for IT services.Security Management
- identify the value of understanding the operations of security management.
- identify the of security management.
- match the IT service management processes to descriptions of how they interact with security ma
About The Training Provider: Serebra Learning Corporation
Serebra Learning Corporation - Serebra Learning Corporation provides technology-based training solutions through a combination of Cortex, its proprietary learning management system (LMS), and a curriculum catalog with over 1, 825 current courseware titles. Founded in 1987 (as FirstClass Systems, with a name change to Serebra in 2001), Serebra has over sixteen years" experience delivering e-learning solutions to both...
