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Training Provided by Serebra Learning CorporationThis course provides an introduction to Support Center services. The course also describes the phases in the evolution of the support industry and the trends that have influenced Support Center services. In addition, this course provides information about the responsibilities of Support Centers, HDAs, and customers. HDI's HDA test and training material is aimed at individuals who have studied the support profession for at least a year, have been working in a second-level or third-level support role for at least six months, or have been working in the support profession for 6 to 12 months.Training Avaliability and Delivery
Related Keywords: operating systems server technologies hdi help desk analyst hda analyst support center introduction responsibilities phases evolution centers descriptions trends influencing center services Training Program DetailsAudienceHDI's HDA test and training material is aimed at individuals who have studied the support profession for at least a year, have been working in a second-level or third-level support role for at least six months, or have been working in the support profession for 6 to 12 months. TopicsNot found Objectives
About Serebra Learning Corporation - Training Provider
Serebra Learning Corporation - Serebra Learning Corporation provides technology-based training solutions through a combination of Cortex, its proprietary learning management system (LMS), and a curriculum catalog with over 1,825 current courseware titles. Founded in 1987 (as FirstClass Systems, with a name change to Serebra in 2001), Serebra has over sixteen years" experience delivering e-learning solutions to both...
More HDI Help Desk Training from Serebra Learning CorporationClick here for more information or to take this course | ||||||||||||||||||
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