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Training Provided by Serebra Learning CorporationThis course provides an overview of the processes involved in a Support Center. It covers the key concepts related to managing processes including incident management, problem management, change management, knowledge management, quality management, security management, and business continuance management. This course also covers service metrics and service measures such as conducting and distributing surveys. In addition, this course covers sourcing types and the Service Level Agreement (SLA). HDI's HDA test and training material is aimed at individuals who have studied the support profession for at least a year, have been working in a second-level or third-level support role for at least six months, or have been working in the support profession for 6 to 12 months.Training Avaliability and Delivery
Related Keywords: operating systems server technologies hdi help desk analyst hda analyst processes key concepts related process management incident management problem management Training Program DetailsAudienceHDI's HDA test and training material is aimed at individuals who have studied the support profession for at least a year, have been working in a second-level or third-level support role for at least six months, or have been working in the support profession for 6 to 12 months. TopicsNot found Objectives
About Serebra Learning Corporation - Training Provider
Serebra Learning Corporation - Serebra Learning Corporation provides technology-based training solutions through a combination of Cortex, its proprietary learning management system (LMS), and a curriculum catalog with over 1,825 current courseware titles. Founded in 1987 (as FirstClass Systems, with a name change to Serebra in 2001), Serebra has over sixteen years" experience delivering e-learning solutions to both...
More HDI Help Desk Training from Serebra Learning CorporationClick here for more information or to take this course | ||||||||||||||||||
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