Provided by: Serebra Learning Corporation

Leadership

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Training Provided by Serebra Learning Corporation

Leadership is fundamental in driving quality in an organization. A good leader's actions and words filter down to all organizational levels to create a quality culture. The concepts of organizational leadership are built on a foundation of core business elements. A clear understanding of these elements is key in developing an organization's strategic plan and vision. These core elements include: organizational structure and culture, roles and responsibilities of managers and leaders, change management, motivation and negotiation, and conflict and empowerment. This course explores the concepts of organizational design and leadership challenges. It is aligned with the Quality Management Division of the American Society for Quality's Certification Handbook and is designed to assist learners as part of their preparation for the ASQ Certified Manager of Quality/Organizational Excellence certification exam. Corporate directors of quality, quality managers, and executives involved with quality at the organizational or departmental level within an organization; quality consultants and candidates preparing to take the ASQ exam

Training Avaliability and Delivery

This is primarily online training
	This is an online eLearning or CBT training program
	Contact Serebra Learning Corporation for more information

Training Presented in:

English

Related Keywords: business strategy operations certified manager quality organizational excellence leadership organizational designs recognize key concepts organizational design practicetypes structure match organizational structures descriptionsorganizational culture recognize how can be exhibited organization five juran s road total quality management descriptionsthe roles responsibilities leader requirements quality managers styles appropriate follower readiness levelsthe recognize examples functions competencies required managerschange strategies techniques used individuals acting change agents recognize how overcome common roadblocks changesustaining enthusiasm resolving conflict match theories motivation influence key concepts methods used resolve conflictempower

Training Program Details

Audience

Corporate directors of quality, quality managers, and executives involved with quality at the organizational or departmental level within an organization; quality consultants and candidates preparing to take the ASQ exam

Topics

Objectives

recognize key concepts of organizational design in practiceTypes of Organizational Structure
match the organizational structures to descriptionsOrganizational Culture
recognize how culture can be exhibited in an organization
match the five steps on Juran's road to total quality management with descriptionsThe Roles and Responsibilities of a Leader
identify requirements for quality managers in leadership roles
match leadership styles to the appropriate follower readiness levelsThe Roles and Responsibilities of a Manager
recognize examples of management functions
recognize competencies required by managersChange Management Strategies
identify the techniques used by individuals acting as change agents
recognize how to overcome common organizational roadblocks to changeSustaining Enthusiasm and Resolving Conflict
match theories of motivation and influence to their key concepts
recognize methods used to resolve conflictEmpower

About Serebra Learning Corporation - Training Provider

Serebra Learning Corporation - Serebra Learning Corporation provides technology-based training solutions through a combination of Cortex, its proprietary learning management system (LMS), and a curriculum catalog with over 1,825 current courseware titles. Founded in 1987 (as FirstClass Systems, with a name change to Serebra in 2001), Serebra has over sixteen years" experience delivering e-learning solutions to both...

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