Provided by: Serebra Learning Corporation

Customer Satisfaction Through Resource Management

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Training Provided by Serebra Learning Corporation

The ISO 9001:2000 standard structures its Quality Management System (QMS) model into four major areas: Management Responsibility; Resource Management; Product Realization; and Measurement, Analysis, and Improvement. Resource Management is one important component of the QMS. This course examines the management of human, material, and environmental resources that are necessary to maintain an effective quality management system. This course is designed for all quality assurance stakeholders, especially those who manage the quality resources of their organizations.

Training Avaliability and Delivery

This is primarily online training
	This is an online eLearning or CBT training program
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Training Presented in:

English

Related Keywords: business strategy operations iso 9000 2000 overview customer satisfaction resource management providing quality resources recognize benefits planning success efficient examples needed four organizational areas promote determine whether additional action is required meet iso requirements providing resources human realm empowering employees quality goals an organization select examples four criteria used determine competency sequence gap analysis designed quality-related needs analyze effectiveness company s peer-to-peer plan given case study evaluate event meeting infrastructure requirements checklist select determining maintaining infrastr

Training Program Details

Audience

This course is designed for all quality assurance stakeholders, especially those who manage the quality resources of their organizations.

Topics

Objectives

recognize the benefits of planning for success through efficient resource management.
identify examples of the quality resources needed in four organizational areas to promote customer satisfaction.
analyze an organization's planning strategies to determine whether additional action is required to meet the ISO requirements for providing resources.Human Resources in the Realm of Quality
recognize the benefits of empowering employees to meet the quality goals of an organization.
select examples of the four criteria used to determine competency.
sequence the steps of a gap analysis designed to identify quality-related training needs.
analyze the effectiveness of a company's ISO peer-to-peer training plan, given a case study.
evaluate the effectiveness of a training event, given a case study. Meeting Infrastructure Requirements
given a checklist, select the benefits of determining, providing, and maintaining the infrastr

About Serebra Learning Corporation - Training Provider

Serebra Learning Corporation - Serebra Learning Corporation provides technology-based training solutions through a combination of Cortex, its proprietary learning management system (LMS), and a curriculum catalog with over 1,825 current courseware titles. Founded in 1987 (as FirstClass Systems, with a name change to Serebra in 2001), Serebra has over sixteen years" experience delivering e-learning solutions to both...

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