Provided by: Serebra Learning Corporation

Six Sigma and Critical Customer Requirements

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Mark Twain once said, "Everybody talks about the weather but nobody does anything about it." Unlike the weather, serving customer needs is something companies actually can do something about. Quality Function Deployment (QFD) is a systematic process for motivating a business to focus on its customers. In a Six Sigma environment, such a focus is central to success. In this course, you'll learn how QFD works. You'll explore ways to listen to the voice of the customer and how to understand that voice in substantive terms. You'll learn to use effective tools to examine what your customers say they need and to determine from those statements what they really need. Finally, you'll learn to build the House of Quality, the graphical expression of QFD, and how to analyze the information you build into it. Six Sigma is a registered Trademark of Motorola Corporation, and all rights, title, and interest in Six Sigma belongs to Motorola. Candidates for Black Belt certification; managers/executives overseeing personnel involved in the implementation of Six Sigma in their organization; consultants involved in implementing a Six Sigma proposal; and organizations implementing a Six Sigma project

Training Avaliability and Delivery

This is primarily online training
	This is an online eLearning or CBT training program
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Training Presented in:

English

Related Keywords: business strategy operations six sigma black belt define phase critical customer requirements understanding voice benefits match elements going gemba examples match kano model categories determine appropriate model category which focus improvement efforts given scenario house quality hoq components content select examples hoq interpretational elements

Training Program Details

Audience

Candidates for Black Belt certification; managers/executives overseeing personnel involved in the implementation of Six Sigma in their organization; consultants involved in implementing a Six Sigma proposal; and organizations implementing a Six Sigma project

Topics

Objectives

identify the benefits of understanding the voice of the customer.
match elements of going to the Gemba with examples.
match the Kano model categories with examples.
determine the appropriate Kano Model category on which to focus customer improvement efforts for a given business scenario.The House of Quality
identify the benefits of using the House of Quality.
match HOQ components with examples of their content.
select examples of HOQ interpretational elements.

About Serebra Learning Corporation - Training Provider

Serebra Learning Corporation - Serebra Learning Corporation provides technology-based training solutions through a combination of Cortex, its proprietary learning management system (LMS), and a curriculum catalog with over 1,825 current courseware titles. Founded in 1987 (as FirstClass Systems, with a name change to Serebra in 2001), Serebra has over sixteen years" experience delivering e-learning solutions to both...

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