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Provided by: Serebra Learning Corporation Advanced Administrative Support Simulation |
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Training
Provided by Serebra Learning Corporation
You're an administrative assistant at the corporate headquarters of King's Stores Company, a chain of retail stores, and report to Maxine Washington, Merchandising Manager. Recently, you were disappointed when Maxine turned you down for a promotion. During a meeting with Maxine, you'll have the opportunity to find out to why she didn't promote you. You'll need to listen actively and effectively to her constructive criticism. Also, you will need to deal with this criticism like a professional. After the meeting, maintaining a positive attitude and avoiding the influence of negative people are among the challenges you'll face. If you take Maxine's advice and successfully improve your skills, you'll then try to establish a partnership with her. This will involve effectively pitching your partnership proposal. If she agrees to the proposal, you'll then have to implement the partnership plan. Also, as Maxine's partner, you'll need to represent her with confidence and authority when she's not in the office. This si Administrative support professionals who want to improve their communication and management skills, becoming better equipped to take on more responsibility in the workplace.
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Advanced Administrative Support Simulation
Audience
Administrative support professionals who want to improve their communication and management skills, becoming better equipped to take on more responsibility in the workplace.
Topics
Objectives
- Advanced Administrative Support Simulation
- maintaining a positive attitude.
- increasing your self-esteem.
- listening effectively.
- pitching a partnership proposal to your boss.
- implementing a partnership plan.
- dealing with calls and visitors.
- coping with difficult people.
- saying "no" with confidence.
- handling crisis situations.
- representing your boss with authority and confidence.
- mediating conflict.
- dealing with criticism professionally.
About The Training Provider: Serebra Learning Corporation
Serebra Learning Corporation - Serebra Learning Corporation provides technology-based training solutions through a combination of Cortex, its proprietary learning management system (LMS), and a curriculum catalog with over 1,825 current courseware titles. Founded in 1987 (as FirstClass Systems, with a name change to Serebra in 2001), Serebra has over sixteen years" experience delivering e-learning solutions to both...
