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Provided by: Serebra Learning Corporation Overview to Effective Business Communication |
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Training
Provided by Serebra Learning Corporation
Calvin Coolidge said, "No one ever listened themselves out of a job." Furthermore, you could say that "No one ever communicated themselves out of a job." Understanding business communication is foundational to being an effective administrative support professional. Learn about the business communication process and techniques for effective communication such as listening effectively and sending messages. This course, Overview of Effective Business Communication, will help you to become successful in today's fast paced business world. Administrative assistants who want to brush up on office procedures and skills, and individuals who want to prepare themselves for a business environment.
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Overview to Effective Business Communication
Audience
Administrative assistants who want to brush up on office procedures and skills, and individuals who want to prepare themselves for a business environment.
Topics
Objectives
- Business Communication
- identify the benefits of understanding business communication.
- match communication process components to their corresponding examples, in a given situation.
- identify the flow of business communication, given scenarios.Communicating Your Message
- recognize the importance of clearly communicating your message.
- determine if the steps for preparing for communication were followed, in a given situation.
- determine whether the guidelines for sending messages were applied, in a given scenario.
- determine whether effective listening skills were used, in a given scenario.
- determine the barriers to effective communication, in a given scenario.Types of Business Communication
- identify the advantages of understanding different types of communication.
- determine if effective verbal and non-verbal communication was used, in a given situation.
- identify examples of when to use formal communication.
- use formal communication, in a given scenario
About The Training Provider: Serebra Learning Corporation
Serebra Learning Corporation - Serebra Learning Corporation provides technology-based training solutions through a combination of Cortex, its proprietary learning management system (LMS), and a curriculum catalog with over 1,825 current courseware titles. Founded in 1987 (as FirstClass Systems, with a name change to Serebra in 2001), Serebra has over sixteen years" experience delivering e-learning solutions to both...
