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Provided by: Serebra Learning Corporation Coaching Skills |
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Training
Provided by Serebra Learning Corporation
At its simplest, a coaching session is a conversation, a dialog between coach and coachee, and so all coaching interventions depend totally on communication. Within that simplicity however, are layers of subtle interaction, which a coachee needs to be aware of, alert to what both "sides" of the conversation are actually communicating--verbally, visually, and vocally. The first requirement for a successful coaching conversation is rapport, once that exists, the coach is better placed to discover the facts, opinions and feelings of the coachee's situation; only by establishing the present position of the coachee are you able to move forward. Additionally, the coach must control the conversation proactively, for example, knowing what questions to ask rather than providing answers. This course is for anyone in an organization who has a role in improving the performance of their co-workers, keeping in mind the fact coaching is not a top-down activity. Typically, this includes team members, team leaders, and supervisors, through to managers and CEOs.
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Coaching Skills
Audience
This course is for anyone in an organization who has a role in improving the performance of their co-workers, keeping in mind the fact coaching is not a top-down activity. Typically, this includes team members, team leaders, and supervisors, through to managers and CEOs.
Topics
Objectives
- Controlling the Coaching Conversation
- identify the benefits of controlling the conversation with a coachee.
- apply appropriate questioning techniques in a given coaching scenario.
- identify appropriate methods of improving listening skills.
- apply appropriate techniques to slow down the conversation in a coaching scenario.
- speed up the conversation in a given coaching scenario.Fine-tuning Your Coaching Skills
- recognize the benefits of fine-tuning coaching skills.
- classify described examples of body language.
- interpret the body language displayed by coachees as either responsive, reflective, defensive, or combative.
- recognize a coachee's gestures and expressions that indicate unvoiced or unresolved issues.
- correctly interpret unvoiced or unresolved issues with a coachee in a given scenario.
- respond appropriately to coachees with kinesthetic, visual, and auditory communication styles. Moving the Coaching Session Forward
- recognize the benefits of movi
About The Training Provider: Serebra Learning Corporation
Serebra Learning Corporation - Serebra Learning Corporation provides technology-based training solutions through a combination of Cortex, its proprietary learning management system (LMS), and a curriculum catalog with over 1, 825 current courseware titles. Founded in 1987 (as FirstClass Systems, with a name change to Serebra in 2001), Serebra has over sixteen years" experience delivering e-learning solutions to both...
