Provided by: Serebra Learning Corporation

Coping with Criticism and Feedback

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Training Provided by Serebra Learning Corporation

We all need feedback so that we can learn and improve. What we often get is criticism, or feedback given to us in such a way that we feel defensive or angry. When your emotions get involved, it is difficult to be objective and to use the feedback effectively. This course links the concept of emotional intelligence, and EQ, to the practice of receiving feedback. By doing this, it provides you with a powerful approach that enables you to deal effectively with criticism and feedback. You will learn how to seek feedback from those best able to help you, and how to deal with feedback, regardless of how it is given. Finally, you will learn how to make positive use of the feedback you receive. Anyone who is interested in improving their performance at work and desires to make effective use of the criticism and feedback they are offered from others.

Training Avaliability and Delivery

This is primarily online training
	This is an online eLearning or CBT training program
	Contact Serebra Learning Corporation for more information

Training Presented in:

English

Related Keywords: professional effectiveness communication effective feedback business coping criticism recognize benefits seeking feedback emotional intelligence ensure receiving effectively how can be beneficial barriers select those emotions will help will hinder simple process develop eq capabilities given scenario constructive can benefit development determine who is most appropriate person give feedback will lead improvement performance given situation sequence process enable ask more apply when asking constructive feedback hypothetical situation get enough information enable you act smart

Training Program Details

Audience

Anyone who is interested in improving their performance at work and desires to make effective use of the criticism and feedback they are offered from others.

Topics

Objectives

recognize the benefits of seeking feedback using emotional intelligence to ensure receiving feedback effectively.
recognize how receiving feedback can be beneficial.
identify the barriers to receiving effective feedback.
select those emotions that will help, and those that will hinder receiving feedback.
use the simple process to develop your EQ capabilities in a given scenario.Getting Constructive Feedback
recognize how constructive feedback can benefit your development.
determine who is the most appropriate person to give feedback that will lead to improvement in performance in a given situation.
sequence the steps of the process that will enable you to ask for constructive feedback more effectively.
apply the appropriate steps in the process when asking for constructive feedback in a hypothetical situation.
use a simple process to get enough information to enable you to act on feedback in a given scenario.
use SMART to act upon fe

About Serebra Learning Corporation - Training Provider

Serebra Learning Corporation - Serebra Learning Corporation provides technology-based training solutions through a combination of Cortex, its proprietary learning management system (LMS), and a curriculum catalog with over 1,825 current courseware titles. Founded in 1987 (as FirstClass Systems, with a name change to Serebra in 2001), Serebra has over sixteen years" experience delivering e-learning solutions to both...

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