Provided by: Serebra Learning Corporation

Giving Feedback A Manager s Guide

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Training Provided by Serebra Learning Corporation

The performance of your business depends upon the performance of every member of your staff. Thus a key skill for all who manage staff is the ability to provide candid, constructive feedback about performance. The purpose of this course is to enable you to enhance your skills in giving feedback. The course starts by exploring the nature of feedback, and it then develops a practical approach to the feedback process, detailing five logical steps. However, in some situations it is not always sensible to use a standard approach and so the course concludes by considering how to cope with challenging situations, such as giving feedback to the staff member who is angry or upset. Managers at any level in the organization, who have a responsibility for the performance of staff, as individuals or teams

Training Avaliability and Delivery

This is primarily online training
	This is an online eLearning or CBT training program
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Training Presented in:

English

Related Keywords: professional effectiveness communication effective feedback business giving manager s guide improving performance recognize benefits organization as whole manager his relationships others receiving constructive indicators learning culture distinguish criticism reinforcing corrective feedback key factors considered feedback is be effective feedback--the process structured approach giving feedback sequence elements five stage model give effective feedback applying feedback model recognize potential barriers receiving feedback overcome barriers given situations challenging appropriate strategies challenging situations give an uninterested recipient apply correct s

Training Program Details

Audience

Managers at any level in the organization, who have a responsibility for the performance of staff, as individuals or teams

Topics

Objectives

recognize the benefits to the organization as a whole, and to the manager in his relationships with others, of giving and receiving constructive feedback.
identify the indicators of a learning culture.
distinguish between criticism, reinforcing feedback, and corrective feedback.
recognize the key factors to be considered if feedback is to be effective.Giving Feedback--the Process
recognize the benefits of using the structured approach to giving feedback.
sequence the elements of the five stage model for giving feedback.
give effective feedback by applying the feedback model.
recognize potential barriers to giving and receiving feedback.
overcome the barriers to feedback, in given feedback situations.Giving Feedback in Challenging Situations
recognize the benefits of using appropriate feedback strategies in challenging situations.
give constructive feedback to an uninterested recipient.
apply the correct s

About Serebra Learning Corporation - Training Provider

Serebra Learning Corporation - Serebra Learning Corporation provides technology-based training solutions through a combination of Cortex, its proprietary learning management system (LMS), and a curriculum catalog with over 1,825 current courseware titles. Founded in 1987 (as FirstClass Systems, with a name change to Serebra in 2001), Serebra has over sixteen years" experience delivering e-learning solutions to both...

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