It is almost impossible to be productive in today's business environment without being an effective communicator. This is particularly true if achievement of your goals depends on your ability to influence others. You need to be able to communicate your ideas, instructions, thoughts, and feelings accurately. This is not as easy as it may seem, and ineffective communication is often at the core of a high proportion of the errors, misunderstandings, and conflicts that occur in the workplace. This course is designed to give you an understanding of the prime causes of poor communication, and, more importantly, the skills required to minimize their impact. Those within the organization whose roles require them to achieve results by being able to influence other people such as colleagues, senior managers, or clients. Also anyone who has a responsibility for managing, supervising, or leading staff.
Training Avaliability and Delivery
This is primarily online training
This is an online eLearning or CBT training program
Contact Serebra Learning Corporation for more information
Those within the organization whose roles require them to achieve results by being able to influence other people such as colleagues, senior managers, or clients. Also anyone who has a responsibility for managing, supervising, or leading staff.
Topics
Objectives
The Communication Process
identify the benefits of improving the effectiveness of interpersonal communication.
sequence the stages of the communication process in the correct order.
identify the for the aiming, encoding, and transmission stages of the communication process.
analyze the details of an interaction between two people to determine which communication objective(s) were not achieved.
characterize the various types of feedback which can be given in relation to a communicated message.
give probing and understanding feedback in response to a communicated message, in a given scenario.
determine the methods of building rapport to improve the clarity of interpersonal communication, in a given scenario.Using Communication Styles to Connect
identify the benefit of being able to recognize and respond to the preferred communication styles of staff, colleagues, and clients.
identify the characteristics of people with a preference for the auditory communicatio
About Serebra Learning Corporation - Training Provider
Serebra Learning Corporation - Serebra Learning Corporation provides technology-based training solutions through a combination of Cortex, its proprietary learning management system (LMS), and a curriculum catalog with over 1,825 current courseware titles. Founded in 1987 (as FirstClass Systems, with a name change to Serebra in 2001), Serebra has over sixteen years" experience delivering e-learning solutions to both...
More Communication Training from Serebra Learning Corporation
