|
Provided by: Serebra Learning Corporation Telephone Skills for Business Professionals Simulation |
 |
Training
Provided by Serebra Learning Corporation
You're the special events coordinator at Eagle Hotel & Resort. Your job involves booking and coordinating events at the hotel such as weddings, banquets, family reunions, product launches, awards ceremonies, and business conferences. In order to do your job well, communicating effectively with customers over the telephone is a must. Naturally, you must use professional telephone manners at all times and make appropriate use of telephone technology. Building trust over the telephone and tailoring your telephone responses to your customers' communication styles are also keys to your success. This simulation is based on the SkillSoft series "Telephone Skills for Business Professionals" and contains links to the following courses: COMM0411 and COMM0412. This simulation will benefit anyone who wants to communicate more effectively over the telephone.
|
|
||||||||
Telephone Skills for Business Professionals Simulation
Audience
This simulation will benefit anyone who wants to communicate more effectively over the telephone.
Topics
Objectives
- Telephone Skills for Business Professionals Simulation
- using professional telephone manners.
- building a customer's trust over the telephone.
- using telephone technology appropriately.
- tailoring your telephone responses to match a customer's communication style.
- creating customer loyalty over the telephone.
- handling conflict over the telephone.
About The Training Provider: Serebra Learning Corporation
Serebra Learning Corporation - Serebra Learning Corporation provides technology-based training solutions through a combination of Cortex, its proprietary learning management system (LMS), and a curriculum catalog with over 1, 825 current courseware titles. Founded in 1987 (as FirstClass Systems, with a name change to Serebra in 2001), Serebra has over sixteen years" experience delivering e-learning solutions to both...
