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Provided by: Serebra Learning Corporation Call Center Telephone Sales |
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Training
Provided by Serebra Learning Corporation
How many times have you attempted to get your point across over the phone, only for it to end up unsuccessful? Would you like to improve your conversational skills? When you take this course, you will learn how to save your and your customer's time. Learn which principles and techniques of selling, professional presentation approaches, and telemarketing laws apply to you. Using your time efficiently is important because time is money Remember this course is dependent on the previous call center courses; to be a good sales rep, you need a combination of communication and customer service skills. This series is targeted for new, front line agents at a call center.
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Call Center Telephone Sales
Audience
This series is targeted for new, front line agents at a call center.
Topics
Objectives
- Principles and Techniques of Telephone Sales
- recognize the benefits of following proper telephone sales principles and techniques.
- identify the tasks involved in planning a telephone sales call.
- use the proper techniques to successfully close a telephone sale.
- identify the information you should gather to complete a call report for follow-up calls.
- use the appropriate questions and comments to complete each task in a telephone sales presentation.
- apply the appropriate telephone sales call methods that enable you to qualify a customer as a decision-maker who has a need for your product or service.
- identify the tasks a call center agent must complete to successfully use a telephone sales script.Telemarketing Laws
- recognize the benefits of following telemarketing laws and standards.
- classify telemarketing regulations as either laws or standards.
- choose call center activities that are in compliance with industry laws and standards.
About The Training Provider: Serebra Learning Corporation
Serebra Learning Corporation - Serebra Learning Corporation provides technology-based training solutions through a combination of Cortex, its proprietary learning management system (LMS), and a curriculum catalog with over 1, 825 current courseware titles. Founded in 1987 (as FirstClass Systems, with a name change to Serebra in 2001), Serebra has over sixteen years" experience delivering e-learning solutions to both...
