Provided by: Serebra Learning Corporation

Working With Internal Customers

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Training Provided by Serebra Learning Corporation

Excellent customer service lies at the heart of any successful business. However, you should not overlook the importance of meeting the needs and expectations of your fellow employees, your internal customers. By helping other people within your organization, you enable it to succeed. Great internal customer service improves people's morale, productivity, and external customer service, and ultimately makes your organization more financially secure. Giving great service to your internal customers means that people you work with can see, hear, and feel that they are valued. When employees value one another, the result is increased performance, which contributes to the success of the entire organization, and creates a positive and productive working environment. Customer service representatives, front-line employees, and anyone who wants to improve the service they offer to their internal customers

Training Avaliability and Delivery

This is primarily online training
	This is an online eLearning or CBT training program
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Training Presented in:

English

Related Keywords: sales customer facing skills service internal working customers importance serving recognize benefits improving offer internal customers define who key non-key are effective experience statement communicating communicating effectively meet use assertive behavior manage conflict given scenario service--a structured approach taking structured approach implementation service plan set appropriate standards appropriate types questions obtain feedback

Training Program Details

Audience

Customer service representatives, front-line employees, and anyone who wants to improve the service they offer to their internal customers

Topics

Objectives

recognize the benefits of improving the service you offer your internal customers.
define who key and non-key internal customers are.
create an effective customer experience statement.Communicating with Your Internal Customers
recognize the benefits of communicating effectively with internal customers.
use internal customers' physical experiences to meet and exceed internal customers' likely expectations.
use assertive behavior to manage conflict in a given scenario.Internal Customer Service--A Structured Approach
recognize the benefits of taking a structured approach toward the implementation of internal customer service.
create an internal customer service plan.
set appropriate standards for internal customer service in a given scenario.
use the appropriate types of questions to obtain internal customer feedback.

About Serebra Learning Corporation - Training Provider

Serebra Learning Corporation - Serebra Learning Corporation provides technology-based training solutions through a combination of Cortex, its proprietary learning management system (LMS), and a curriculum catalog with over 1,825 current courseware titles. Founded in 1987 (as FirstClass Systems, with a name change to Serebra in 2001), Serebra has over sixteen years" experience delivering e-learning solutions to both...

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