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Provided by: Serebra Learning Corporation Managing a Customer-focused Department Simulation |
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Training
Provided by Serebra Learning Corporation
Attracting new customers is important, but retaining them is an even greater challenge. It takes only a moment--a single lapse in service; an unmet expectation; a delay in delivery--to lose a customer forever and tarnish a company's reputation. To counter this, customer service representatives must remain vigilante, on top of their game at all times. As a customer service manager, it's your job to help your representatives meet this demand. The Managing a Customer-focused Department Simulation is designed to help managers, supervisors, and team leaders motivate, manage, and support customer service staff. Over the course of the simulation, participants will practice a series of customer service management skills, encompassing the objectives of delivering the essentials of customer service, obtaining employee support, reviewing the service process, improving the service process, managing team performance, and empowering and motivating customer service providers. The Managing a Customer-focused Department Simul Customer service managers, supervisors, and team leaders, and anyone with responsibility for managing the delivery of quality customer service
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Managing a Customer-focused Department Simulation
Audience
Customer service managers, supervisors, and team leaders, and anyone with responsibility for managing the delivery of quality customer service
Topics
Objectives
- Managing a Customer-focused Department Simulation
- delivering the essentials of customer service.
- obtaining employee support.
- reviewing the service process.
- improving the service process.
- managing team performance.
- empowering and motivating customer service providers.
About The Training Provider: Serebra Learning Corporation
Serebra Learning Corporation - Serebra Learning Corporation provides technology-based training solutions through a combination of Cortex, its proprietary learning management system (LMS), and a curriculum catalog with over 1, 825 current courseware titles. Founded in 1987 (as FirstClass Systems, with a name change to Serebra in 2001), Serebra has over sixteen years" experience delivering e-learning solutions to both...
