Provided by: Serebra Learning Corporation

Preparing for Outbound Sales Calls

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Training Provided by Serebra Learning Corporation

The most successful outbound sales calls begin long before the salesperson places the call. Successful inside selling is all about planning and being prepared. Being prepared means knowing what to expect from your customer and planning your responses. In this course, you will learn about the common perceptions customers have of salespeople. You will also learn the three premises of the inside sales approach, the structure of this approach, and the six buying roles. The course outlines the steps involved in precall planning, including recognizing call types, creating call objectives and a call opening, and preparing the account profile. The course also covers the strategies for questioning and listening that you can use in account profiling and provides strategies for avoiding common temptations. Entry-level inside sales agents handling outbound sales calls

Training Avaliability and Delivery

This is primarily online training
	This is an online eLearning or CBT training program
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Training Presented in:

English

Related Keywords: sales customer facing skills preparing outbound calls approach recognize value sales approach outbound calls match four performance levels outbound sales agents examples premises correctly ordered match each its different buying roles benefits being able six encountered buying roles contact coach evaluator correct people given scenario gatekeeper decision maker user precall planning importance precall planning call types specific

Training Program Details

Audience

Entry-level inside sales agents handling outbound sales calls

Topics

Objectives

recognize the value of the inside sales approach for outbound calls.
match the four performance levels of outbound sales agents with examples.
identify the premises of the inside sales approach.
identify the correctly ordered steps of the inside sales approach for outbound calls.
match each of the steps in the inside sales approach with its description.Preparing for Different Buying Roles in Outbound Calls
identify the benefits of being able to recognize the six buying roles encountered during outbound sales calls.
match the buying roles of contact, coach, and evaluator with the correct people in a given scenario.
match the buying roles of gatekeeper, decision maker, and user with the correct people in a given scenario.Precall Planning for Outbound Calls
recognize the importance of precall planning for outbound calls.
match the six inside sales outbound call types with examples.
match specific call types w

About Serebra Learning Corporation - Training Provider

Serebra Learning Corporation - Serebra Learning Corporation provides technology-based training solutions through a combination of Cortex, its proprietary learning management system (LMS), and a curriculum catalog with over 1,825 current courseware titles. Founded in 1987 (as FirstClass Systems, with a name change to Serebra in 2001), Serebra has over sixteen years" experience delivering e-learning solutions to both...

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