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Provided by: Evergreen Team Concepts THROUGH THE CUSTOMER S EYESCall Center Training |
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Training
Provided by Evergreen Team Concepts
Whether in an office, a call center, a manufacturing organization, or retail outlet, every customer contact is critical and can mean the difference between keeping a customer for life or losing their business forever.
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THROUGH THE CUSTOMER S EYES
This comprehensive training resource is available in three flexible formats as six interactive CD-ROMs which allows for self-paced training, as a traditional video program, complete with workbooks to reinforce and enrich the learning experience or as an instructor-led, onsite seminar complemented by the vignettes from the CD-ROMs or videos. Best of all, the entire program is self-contained, so you can choose the best method and time for your staff to complete these skill building exercises and ensure they understand essential concepts before moving on toward certification. Employees may take the certification tests through traditional testing methods after each module during the onsite training day or video training. CD-ROM users undergo testing and receive certification right on the web.
About The Training Provider: Evergreen Team Concepts
Evergreen Team Concepts - Evergreen Team Concepts is your one stop team development resource for high quality training. Evergreen Team Concepts provides training in over 100 topics, with 8 professional certification programs. Our main training facility is in Bellingham, Washington. We are also able to design and tailor training to your company or individual needs. The only training provider that offers a cooperative...
