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Provided by: Evergreen Team Concepts HOW TO ACHIEVE EXCELLENT CUSTOMER SERVICEHelp Desk Management |
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Training
Provided by Evergreen Team Concepts
The prerequisite to quality performance at any level in an organization is the feeling of competence, importance, and being appreciated. How to Achieve Excellent Customer Service is a one-day seminar designed to help attendees realize they possess the potential to meet their personal needs and enjoy their job, while at the same time fulfilling the mission of service for the organization. The techniques revealed in this training unlock one s positive attitude, decrease defensiveness and turn bad days into good days.
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HOW TO ACHIEVE EXCELLENT CUSTOMER SERVICE
After completing this comprehensive seminar, participants will have the skills to:
Identify personal assets that set them apart as a customer service specialist
Recognize perception as a key fact of customer service and distinguish between competing perceptions
Heighten their awareness in the areas of How Customer Friendly Are You? Anger Response Styles and Telephone Voice Assessment
Recognize lifetime customer values and make moments of truth positive customer service events
Avoid the deadly sins of customer service
Assess personality strengths and learn to respond to difficult situations with a positive customer service orientation
Handle direct confrontation and critical attacks.
Make the phone a tool of responsible customer service
Identify personal assets that set them apart as a customer service specialist
Recognize perception as a key fact of customer service and distinguish between competing perceptions
Heighten their awareness in the areas of How Customer Friendly Are You? Anger Response Styles and Telephone Voice Assessment
Recognize lifetime customer values and make moments of truth positive customer service events
Avoid the deadly sins of customer service
Assess personality strengths and learn to respond to difficult situations with a positive customer service orientation
Handle direct confrontation and critical attacks.
Make the phone a tool of responsible customer service
About The Training Provider: Evergreen Team Concepts
Evergreen Team Concepts - Evergreen Team Concepts is your one stop team development resource for high quality training. Evergreen Team Concepts provides training in over 100 topics, with 8 professional certification programs. Our main training facility is in Bellingham, Washington. We are also able to design and tailor training to your company or individual needs. The only training provider that offers a cooperative...
