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Provided by: Seminars on DVD WOULD YOU DO BUSINESS WITH YOU?: How to Get, Keep, & Wow Customers in a Competitive Market (Jane Handly)Business and Management Skills |
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Training
Provided by Seminars on DVD
For more than 20 years, Jane Handly has been highly sought-after as a speaker, trainer & consultant in the area of customer service & retention. She teaches practical ideas on exceeding expectations, handling difficult situations, increasing internal team work, boosting sales and much more. As dynamic as she is down to earth, her unique style captivates and motivates people to go the extra mile to wow their customers.
Starting out as a graduate of Wake Forest University with a Masters Degree in Communication, Jane went on to become an author as well. Her two books: "Getting Unstuck" and "Why Women Worry" have been the subject of articles in Business Week, Money Magazine, Ladies Home Journal and USA Today. In addition, she has appeared on more than 200 radio and television programs. Her impressive list of clients includes American Airlines, Neiman Marcus, Pepsi, Bristol Myers Squibb, Verizon, Southwest Airlines, Seven Eleven, Subway and hundreds of other prestigious companies and franchises.
As a consultant, Jane Handly has researched over 700 major businesses and has gathered information that includes over a half million face to face encounters with customer contact employees. She knows beyond a shadow of a doubt what it takes to get and keep your customers.
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WOULD YOU DO BUSINESS WITH YOU?: How to Get, Keep, & Wow Customers in a Competitive Market (Jane Handly)
In this program you'll learn:
REDUCE CUSTOMER FALLOUT & INCREASE SATISFACTION
MORE EFFECTIVELY TEAM WITH YOUR INTERNAL CUSTOMERS
DELIVER THE KIND OF SERVICE PEOPLE RAVE ABOUT
HANDLE DIFFICULT CUSTOMERS & ACCOUNTS WITH EASE
GENERATE HIGHER LEVELS OF REPEAT BUSINESS & REFERRALS
AND MUCH MORE ...
REDUCE CUSTOMER FALLOUT & INCREASE SATISFACTION
MORE EFFECTIVELY TEAM WITH YOUR INTERNAL CUSTOMERS
DELIVER THE KIND OF SERVICE PEOPLE RAVE ABOUT
HANDLE DIFFICULT CUSTOMERS & ACCOUNTS WITH EASE
GENERATE HIGHER LEVELS OF REPEAT BUSINESS & REFERRALS
AND MUCH MORE ...
About The Training Provider: Seminars on DVD
Seminars on DVD - Seminars on DVD provides video based training classes for business, all recorded in front of live audiences. Topics focus on sales, service, people skills, time management, leadership, motivation, and others. Facilitators include Brian Tracy, Les Brown, Jack Canfield, Bob Proctor, and several other known authors and speakers.
