ITIL Foundation - Service Mgt v3
Computer
Certificate Program
Provided by Focus on Training
The latest version of ITIL (IT Infrastructure Library v3) provides a detailed set of best practice for IT Service Management. This foundation course introduces ITIL as a whole - in the context of the service lifecycle.
ITIL embodies practices deployed by the world's most successful organisations to optimise their IT services. This Foundation course will introduce key ITIL processes including Service Level Management, Service Continuity, Configuration Management, Release Management, Incident and Problem Management.
The ITIL v3 Foundation Certificate exam is taken on the final day of the course.
The course will enable delegates to:
- Explain the concept of Service Management
- Explain the objectives and business value for each phase of the Service Lifecycle
- Define key ITIL terminology
- Understand how key ITIL processes contribute to the Service Lifecycle
- Explain the role, objectives, organisational structures, staffing and metrics of the Service Desk function
- Account for the range of Service Management roles
- List generic requiremnets for a set of Service Management technologies and understand how service automation assists with integrating Service Management processes
Related Awards, Degrees or Certifications: ITIL Foundation Certificate
Related Jobs or Careers: IT Managers. Application Developers. Those involved in administration, implementation, delivery, and support of IT services
|
|
||||||||||||
ITIL Foundation - Service Mgt v3
Introduction to Service Management
The Service Lifecycle
Key Principles and models of ITSM
The Processes and Functions
The objectives and basic concepts of:
Demand Management
Financial Management
Service Catalogue Management
Availability Management
Capacity Management
Supplier Management
Information Security Management
IT Service Continuity Management
Service Asset and Configuration Management
Release and Deployment Management
Event Management
Problem Management
Request Fulfilment
Access Management
The 7 step improvement process
The Service Lifecycle
Key Principles and models of ITSM
The Processes and Functions
The objectives and basic concepts of:
Demand Management
Financial Management
Service Catalogue Management
Availability Management
Capacity Management
Supplier Management
Information Security Management
IT Service Continuity Management
Service Asset and Configuration Management
Release and Deployment Management
Event Management
Problem Management
Request Fulfilment
Access Management
The 7 step improvement process
About The Training Provider: Focus on Training
Focus on Training - FOCUS on TRAINING specialises in accredited training for professionals in the areas of:
- Project Management
- IT Service Management
Focus networks with accredited training providers throughout the UK and Ireland to offer the widest choice of training dates and locations. Courses include PRINCE2, APM, PMI, ITIL, ISEB and Microsoft. Both public scheduled courses and on-site courses are...
