Negotiating is a fundamental fact of life at every level. Whether you are working on a project or fulfilling normal support duties, this workshop will provide you with a basic comfort level to negotiations with both internal and external clients. This workshop provides you with an interactive approach to negotiations. The skills you acquire will help you in your role as mediator and negotiator as well as in your day-to-day responsibilities. This interactive workshop includes techniques to promote effective communications, emphasizes problem-solving, and gives you techniques for turning face-to-face confrontation into side-by-side problem solving.
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1. What is Negotiation?
2. Types of Negotiators
3. Positional Bargaining
* Hard vs. soft negotiating
* Problems with positional bargaining
* Alternatives to positional bargaining
4. The Successful Negotiator
5. Negotiation Essentials
* Preparation
* Organization
* Hot Buttons
* BATNA
* WAP
6. Preparing for Negotiation
7. Inventing Options for Mutual Gain
8. Fear
* Humiliation
* Rejection
* Loss of Power
* Failure
9. Negotiating Challenges
10. Dealing with Negative Emotions
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