Training Program Details
1. Introduction and Course Overview
2. Pre-Assignment Review
3. Change Your Skills, Change Your Income
4. Separating Your Company from the Competition
* The Status Quo
5. Building Trust and Respect
* Building Trust
6. Johari Windows
* What Is The Johari Window?
* The Johari Styles
7. The Importance of Good Communication Skills
* Ten Key Elements
* A Crazy Idea
8. Developing Your Script
* The Basic Script
* Sample Script
* Making the Script Yours
* Developing Your Script
9. Pre-Call Planning
10. Phone Tag and Call Backs
11. Follow-Up
12. Your Sales Message When You Must Sell by Telephone