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Provided by: Last Minute Training Customer Service - FundamentalsCustomer Service |
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Fundamentals of Customer Service provides an overview of the basics of customer service. It provides guidelines and best practices for providing excellent customer service that will enable frontline associates and service staff in back-up and support roles to build, maintain, and increase a loyal customer base.
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Training
Provided by Last Minute Training
- P asked: Can you please email me more information regarding this course. Also information of how you formed this course, how you gathered your information to form your curriculum etc... Thank you,
Customer Service - Fundamentals
Performance-Based Objectives
* Recognize the importance of delivering excellent customer service so that you can help to build, maintain, and increase your organization s customer base.
* Focus on the customer so that the individual is motivated to return.
* Handle complaints so that customers are satisfied.
* Deliver excellent customer service so that customers have a positive perception about your organization.
* Cope with stress so that you maintain a healthy level of work-related stress.
* Recognize the importance of delivering excellent customer service so that you can help to build, maintain, and increase your organization s customer base.
* Focus on the customer so that the individual is motivated to return.
* Handle complaints so that customers are satisfied.
* Deliver excellent customer service so that customers have a positive perception about your organization.
* Cope with stress so that you maintain a healthy level of work-related stress.
About The Training Provider: Last Minute Training
Last Minute Training - Last Minute Training Corp. works similar to last minute discounted travel. We sell training seminars at deep discounts on a last minute basis. If you want to save 30 - 60 off high quality training seminars and have the flexibility to attend with only a few days notice check out our website and see if the training you are looking for is on sale. While your there set up and free account...
