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Provided by: Service Strategies Support Representative - OnlineCall Center Training |
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Online
Certificate Program
Provided by Service Strategies
Superior customer service is critical to continued success for any service organization. This 1-day course introduces entry-level service representatives to the fundamental principles and techniques required for excellent customer service delivery. As the first, or principal, line of contact with customers, service representatives have a unique and challenging opportunity to influence customer perception and loyalty. In today's competitive market, superior customer service is critical to continued success for any service organization.
In this course, participants learn and practice essential skills through real world exercises and group activities to ensure skill transfer to the job and return on training investment for the organization. The course teaches critical skills in professionalism, communication, management of the call, the customer, and job stress, as well as cross selling (in the onsite class).
Related Awards, Degrees or Certifications: SCP Career Certification
Related Jobs or Careers: Dispatch Representatives, Call Reception, Customer Service Agents
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Support Representative - Online
Superior customer service is critical to continued success for any service organization. This 1-day course introduces entry-level service representatives to the fundamental principles and techniques required for excellent customer service delivery. As the first, or principal, line of contact with customers, service representatives have a unique and challenging opportunity to influence customer perception and loyalty. In today's competitive market, superior customer service is critical to continued success for any service organization.
In this course, participants learn and practice essential skills through real world exercises and group activities to ensure skill transfer to the job and return on training investment for the organization. The course teaches critical skills in professionalism, communication, management of the call, the customer, and job stress, as well as cross selling (in the onsite class).
In this course, participants learn and practice essential skills through real world exercises and group activities to ensure skill transfer to the job and return on training investment for the organization. The course teaches critical skills in professionalism, communication, management of the call, the customer, and job stress, as well as cross selling (in the onsite class).
About The Training Provider: Service Strategies
Service Strategies - Service Strategies has been delivering technology service
and support specific education for more than fifteen years.
Our content and expertise sets our education apart from
anything else in the industry.
Content - Our educational materials and interactions are
designed specifically for management and staff that work
in technology service and support. Our course content was
developed...
