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Provided by: Service Strategies

Support Representative - Online

Call Center Training

Service Strategies
Online Certificate Program Provided by Service Strategies Superior customer service is critical to continued success for any service organization. This 1-day course introduces entry-level service representatives to the fundamental principles and techniques required for excellent customer service delivery. As the first, or principal, line of contact with customers, service representatives have a unique and challenging opportunity to influence customer perception and loyalty. In today's competitive market, superior customer service is critical to continued success for any service organization. In this course, participants learn and practice essential skills through real world exercises and group activities to ensure skill transfer to the job and return on training investment for the organization. The course teaches critical skills in professionalism, communication, management of the call, the customer, and job stress, as well as cross selling (in the onsite class).
Related Awards, Degrees or Certifications: SCP Career Certification
Related Jobs or Careers: Dispatch Representatives, Call Reception, Customer Service Agents
This is primarily online training
on-line e-learning cbt (computer based)This is an online eLearning or CBT training program
Contact Service Strategies for more information
Course Level:introductory
Duration:4 hours
Training Presented in:English
Support Representative - Online Superior customer service is critical to continued success for any service organization. This 1-day course introduces entry-level service representatives to the fundamental principles and techniques required for excellent customer service delivery. As the first, or principal, line of contact with customers, service representatives have a unique and challenging opportunity to influence customer perception and loyalty. In today's competitive market, superior customer service is critical to continued success for any service organization.

In this course, participants learn and practice essential skills through real world exercises and group activities to ensure skill transfer to the job and return on training investment for the organization. The course teaches critical skills in professionalism, communication, management of the call, the customer, and job stress, as well as cross selling (in the onsite class).
About The Training Provider: Service Strategies
Service Strategies - Service Strategies has been delivering technology service and support specific education for more than fifteen years. Our content and expertise sets our education apart from anything else in the industry. Content - Our educational materials and interactions are designed specifically for management and staff that work in technology service and support. Our course content was developed...
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