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Provided by: Service Strategies Support Representative - OnlineCall Center Training |
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Superior customer service is critical to continued success for any service organization. This 1-day course introduces entry-level service representatives to the fundamental principles and techniques required for excellent customer service delivery. As the first, or principal, line of contact with customers, service representatives have a unique and challenging opportunity to influence customer perception and loyalty. In today's competitive market, superior customer service is critical to continued success for any service organization.
In this course, participants learn and practice essential skills through real world exercises and group activities to ensure skill transfer to the job and return on training investment for the organization. The course teaches critical skills in professionalism, communication, management of the call, the customer, and job stress, as well as cross selling (in the onsite class).
In this course, participants learn and practice essential skills through real world exercises and group activities to ensure skill transfer to the job and return on training investment for the organization. The course teaches critical skills in professionalism, communication, management of the call, the customer, and job stress, as well as cross selling (in the onsite class).
Related Awards, Degrees or Certifications: SCP Career Certification
Related Jobs or Careers: Dispatch Representatives, Call Reception, Customer Service Agents
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Online
Certificate Program
Provided by Service Strategies
- P asked: I am looking for a course for remote/ online customer service training so I can work from home.
- C asked: I am requesting complete information on this feild and the training required/ provided.
- D asked: I would like to work a customer rep online from my home. This is the kind of work that would be great for my life style. I have kids and many appointments. It's not always easy to all call from work when you have appointment or kids that are sick at school. How much is the pay per hour?
- C asked: I am interested in enhansing my abilities to secure a position as a CSR. Can this certification help me with that?
- P asked: I would like more information and cost of this on-line course. Thank-you
- C asked: I WOULD LIKE TO FIND OUT MORE ABOUT THE ABOUT PROGRAM. THANK YOU. .
- T asked: how do i go about takeing the telacommuctions class online
Support Representative - Online
Superior customer service is critical to continued success for any service organization. This 1-day course introduces entry-level service representatives to the fundamental principles and techniques required for excellent customer service delivery. As the first, or principal, line of contact with customers, service representatives have a unique and challenging opportunity to influence customer perception and loyalty. In today's competitive market, superior customer service is critical to continued success for any service organization.
In this course, participants learn and practice essential skills through real world exercises and group activities to ensure skill transfer to the job and return on training investment for the organization. The course teaches critical skills in professionalism, communication, management of the call, the customer, and job stress, as well as cross selling (in the onsite class).
In this course, participants learn and practice essential skills through real world exercises and group activities to ensure skill transfer to the job and return on training investment for the organization. The course teaches critical skills in professionalism, communication, management of the call, the customer, and job stress, as well as cross selling (in the onsite class).
About The Training Provider: Service Strategies
Service Strategies - Service Strategies has been delivering technology service
and support specific education for more than fifteen years.
Our content and expertise sets our education apart from
anything else in the industry.
Content - Our educational materials and interactions are
designed specifically for management and staff that work
in technology service and support. Our course content was
developed...
