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Provided by: Service Strategies Support ProfessionalCall Center Training |
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The combination of providing resolution to technical problems while maintaining excellent customer service skills creates a unique challenge for today's support professionals. Customer satisfaction derives from effective communication as much as from obtaining a technical solution. The Support Professional course addresses this challenge.
Related Awards, Degrees or Certifications: SCP Career Certification
Related Jobs or Careers: Technical Support Analyst, Technical Support Engineer, Escalation Engineer, Technical Support Representative, Support Engineer,
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Certificate Program
Provided by Service Strategies
- P asked: I want to know about Escalation Process in Call Center?
Support Professional
The combination of providing resolution to technical problems while maintaining excellent customer service skills creates a unique challenge for today's support professionals. Customer satisfaction derives from effective communication as much as from obtaining a technical solution. The Support Professional course addresses this challenge.
This 2-day course trains support professionals in the customer skills necessary to deliver quality services in today's complex support environment. This program can provide the distinction that sets individuals and companies apart as the best in the technology support industry. The Support Professional course teaches practical skills in effective communication, telephone and online professionalism, questioning techniques, and teamwork, among others.
This 2-day course trains support professionals in the customer skills necessary to deliver quality services in today's complex support environment. This program can provide the distinction that sets individuals and companies apart as the best in the technology support industry. The Support Professional course teaches practical skills in effective communication, telephone and online professionalism, questioning techniques, and teamwork, among others.
About The Training Provider: Service Strategies
Service Strategies - Service Strategies has been delivering technology service
and support specific education for more than fifteen years.
Our content and expertise sets our education apart from
anything else in the industry.
Content - Our educational materials and interactions are
designed specifically for management and staff that work
in technology service and support. Our course content was
developed...
