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Provided by: Service Strategies Support ManagerCall Center Training |
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Certificate Program
Provided by Service Strategies
This course offers support managers the opportunity to develop and refine their technology support leadership skills. The course provides students with the skills necessary to effectively manage the challenges of the most complex support centers.
The 4 day course is uniquely created to provide training on the fundamentals of management relative to the support environment, and to enhance the inherent skills and knowledge of the support manager. This course focuses specifically on the most common management elements that occur in the technical support center including, managing customer satisfaction, operations and team performance management, and facilitating a team while managing a dynamic service product.
The 4 day course is uniquely created to provide training on the fundamentals of management relative to the support environment, and to enhance the inherent skills and knowledge of the support manager. This course focuses specifically on the most common management elements that occur in the technical support center including, managing customer satisfaction, operations and team performance management, and facilitating a team while managing a dynamic service product.
Related Awards, Degrees or Certifications: SCP Career Certificatiom
Related Jobs or Careers: Support center manager, support manager, technical support manager, customer service manager
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Support Manager
This course offers support managers the opportunity to develop and refine their technology support leadership skills. The course provides students with the skills necessary to effectively manage the challenges of the most complex support centers.
The 4 day course is uniquely created to provide training on the fundamentals of management relative to the support environment, and to enhance the inherent skills and knowledge of the support manager. This course focuses specifically on the most common management elements that occur in the technical support center including, managing customer satisfaction, operations and team performance management, and facilitating a team while managing a dynamic service product.
The course begins with a review and quiz on a set of pre-class reading materials. These materials are sent to each participant prior to the class start date. Participants are strongly encouraged to register at least two weeks in advance to allow time to complete these pre-class assignments. Each participant is required to bring the pre-class reading materials as well as a laptop with a CD drive and with MS Excel, Word, and PowerPoint installed. These will be used as tools during the course. All other materials and tools will be provided. Homework is assigned for most evenings of the course. Please plan for study time outside of class.
The 4 day course is uniquely created to provide training on the fundamentals of management relative to the support environment, and to enhance the inherent skills and knowledge of the support manager. This course focuses specifically on the most common management elements that occur in the technical support center including, managing customer satisfaction, operations and team performance management, and facilitating a team while managing a dynamic service product.
The course begins with a review and quiz on a set of pre-class reading materials. These materials are sent to each participant prior to the class start date. Participants are strongly encouraged to register at least two weeks in advance to allow time to complete these pre-class assignments. Each participant is required to bring the pre-class reading materials as well as a laptop with a CD drive and with MS Excel, Word, and PowerPoint installed. These will be used as tools during the course. All other materials and tools will be provided. Homework is assigned for most evenings of the course. Please plan for study time outside of class.
About The Training Provider: Service Strategies
Service Strategies - Service Strategies has been delivering technology service
and support specific education for more than fifteen years.
Our content and expertise sets our education apart from
anything else in the industry.
Content - Our educational materials and interactions are
designed specifically for management and staff that work
in technology service and support. Our course content was
developed...
