Field Service Manager

This 4 day course is dynamic and interactive, with students frequently working in small groups, presenting findings and working on the course case study. Field service managers must be able to manage in an environment of highly skilled, technical people. He or she must be able to lead, coach, and facilitate the activities of these people toward the accomplishment of the evolving technical service mission, and have a high quotient of skills and insights into the specific demands of customers, subordinates, and the service business environment. The Field Service Manager course uniquely fills this need.

The course begins with a review and quiz on a set of pre-class reading materials. These materials are sent to each participant prior to the class start date. Participants are strongly encouraged to register at least two weeks in advance to allow time to complete these pre-class assignments. Each participant is required to bring the pre-class reading materials as well as a laptop with a CD drive and with MS Excel, Word, and PowerPoint installed. These will be used as tools during the course. All other materials and tools will be provided. Homework is assigned for most evenings of the course. Please plan for study time outside of class.