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Provided by: HBF Networks Troubleshooting Unified Communications SystemsCisco |
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Training
Provided by HBF Networks
Description:
Troubleshooting Cisco Unified Communications Systems (TUC) v1.0 equips network professionals with the knowledge and skills required to troubleshoot Cisco Unified Communications systems in enterprise, mid-market, and commercial deployments. TUC teaches troubleshooting methodology, triage, resources, tools, and fixes at the integrated system/solution level, and for components, such as Cisco Unified CallManager, Cisco Unity, videoconferencing, and infrastructure.
Troubleshooting Cisco Unified Communications Systems (TUC) v1.0 equips network professionals with the knowledge and skills required to troubleshoot Cisco Unified Communications systems in enterprise, mid-market, and commercial deployments. TUC teaches troubleshooting methodology, triage, resources, tools, and fixes at the integrated system/solution level, and for components, such as Cisco Unified CallManager, Cisco Unity, videoconferencing, and infrastructure.
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Troubleshooting Unified Communications Systems
Course Objective:
* Use a systematic Cisco Unified Communication troubleshooting methodology to troubleshoot Cisco Unified Communication systems with knowledge of the tools and reports used to help isolate reported Cisco Unified Communication systems problems
* When given a trouble call that has been categorized as a Cisco Unified CallManager related issue, isolate the specific problem, propose a solution, and, where appropriate, implement the solution
* Diagnose a call setup issue and resolve the issues as you discover, or reveal them, given a trouble call for which the source of the problem is unknown
* Troubleshoot the quality of both voice and video streams
* Given a trouble call that has been isolated to a Cisco Unified Communications system component application, you will be able to isolate the specific problem, propose a solution, and, where appropriate, implement the solution
Course Outline:
* A Methodology and Tools for Troubleshooting Cisco Unified Communications Systems
o Overview of Cisco Unified Communications Systems Troubleshooting
o Troubleshooting Methodology for Cisco Unified Communications Systems
o Gathering Information for Troubleshooting
* Troubleshoot Cisco Unified CallManager Related Issues
o Troubleshooting Common Endpoint Registration Issues
o Cisco Unified CallManager Availability Issues
o Troubleshooting Cisco Unified CallManager Security Issues
o Troubleshooting Database Replication Issues
o Troubleshooting LDAP Replication Issues
o Troubleshooting Common Gateway Registration Issues
* Troubleshoot Call Setup Issues
o Overview of Call Setup Issues and Causes
o Troubleshooting On-Premise Single-Site Calling Issues
o Troubleshooting Off-site Call Issues
o Troubleshooting Intercluster Dial Plan Issues
o Troubleshooting Gatekeepers in a Cisco Unified Communications System
* Troubleshoot Voice and Video Quality Issues
o Defining Common Voice and Video Quality Issues
o Troubleshooting VoIP Quality Problems
o Troubleshooting Echo
o Troubleshooting Quality Problems of Cisco Unified Video Advantage
* Application Integration and Media Resource Issues
o Troubleshooting Common Cisco Unity Integration Issues
o Troubleshooting CTI Issues
o Troubleshooting Media Resources
* Use a systematic Cisco Unified Communication troubleshooting methodology to troubleshoot Cisco Unified Communication systems with knowledge of the tools and reports used to help isolate reported Cisco Unified Communication systems problems
* When given a trouble call that has been categorized as a Cisco Unified CallManager related issue, isolate the specific problem, propose a solution, and, where appropriate, implement the solution
* Diagnose a call setup issue and resolve the issues as you discover, or reveal them, given a trouble call for which the source of the problem is unknown
* Troubleshoot the quality of both voice and video streams
* Given a trouble call that has been isolated to a Cisco Unified Communications system component application, you will be able to isolate the specific problem, propose a solution, and, where appropriate, implement the solution
Course Outline:
* A Methodology and Tools for Troubleshooting Cisco Unified Communications Systems
o Overview of Cisco Unified Communications Systems Troubleshooting
o Troubleshooting Methodology for Cisco Unified Communications Systems
o Gathering Information for Troubleshooting
* Troubleshoot Cisco Unified CallManager Related Issues
o Troubleshooting Common Endpoint Registration Issues
o Cisco Unified CallManager Availability Issues
o Troubleshooting Cisco Unified CallManager Security Issues
o Troubleshooting Database Replication Issues
o Troubleshooting LDAP Replication Issues
o Troubleshooting Common Gateway Registration Issues
* Troubleshoot Call Setup Issues
o Overview of Call Setup Issues and Causes
o Troubleshooting On-Premise Single-Site Calling Issues
o Troubleshooting Off-site Call Issues
o Troubleshooting Intercluster Dial Plan Issues
o Troubleshooting Gatekeepers in a Cisco Unified Communications System
* Troubleshoot Voice and Video Quality Issues
o Defining Common Voice and Video Quality Issues
o Troubleshooting VoIP Quality Problems
o Troubleshooting Echo
o Troubleshooting Quality Problems of Cisco Unified Video Advantage
* Application Integration and Media Resource Issues
o Troubleshooting Common Cisco Unity Integration Issues
o Troubleshooting CTI Issues
o Troubleshooting Media Resources
About The Training Provider: HBF Networks
HBF Networks - HBFITES Delivers Authorized Cisco Training
As Sponsored Organization of GLOBAL KNOWLEDGE,
A Cisco Learning Solutions Partner
This sponsorship allows HBFITES to offer its customers up-to-date, authorized Cisco training and Cisco Authorized Curriculum and provide its students with the highest quality training in the industry.
HBFITES has been providing high quality vendor...
