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Provided by: Service Strategies Field Service ProfessionalCustomer Service |
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Customer service is not a one-size-fits-all skill. Engineers who provide field service face specific challenges that require on the spot thinking and a high level of confidence and control, while building and maintaining customer rapport. This blended learning course will teach both experienced and new field service engineers unique customer service skills to ensure success in their high expectation and complex environment.
Related Software Programs or Products: Certified Field Service Professional
Related Awards, Degrees or Certifications: Certified Field Service Professional
Related Jobs or Careers: Technical field service representative
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Online
Certificate Program
Provided by Service Strategies
- S asked: I need a - hour block of training for field representatives of a local service company. Do you have any type of training which we could purchase that we could train in a - hour block of time? If so, what topics are covered? How is it presented? Thanks
- asked: would like a filed training for service employees
Field Service Professional
Customer service is not a one-size-fits-all skill. Engineers who provide field service face specific challenges that require on the spot thinking and a high level of confidence and control, while building and maintaining customer rapport. This blended learning course will teach both experienced and new field service engineers unique customer service skills to ensure success in their high expectation and complex environment.
Developed specifically for the technical field engineer, Field Service Professional provides interactive online learning with on-the-job tools for the field engineer combined with a skills reinforcement module for the field manager. This comprehensive format, along with industry certification, provides a complete, continuous learning process for today s field engineers.
Developed specifically for the technical field engineer, Field Service Professional provides interactive online learning with on-the-job tools for the field engineer combined with a skills reinforcement module for the field manager. This comprehensive format, along with industry certification, provides a complete, continuous learning process for today s field engineers.
About The Training Provider: Service Strategies
Service Strategies - Service Strategies has been delivering technology service
and support specific education for more than fifteen years.
Our content and expertise sets our education apart from
anything else in the industry.
Content - Our educational materials and interactions are
designed specifically for management and staff that work
in technology service and support. Our course content was
developed...
