BPM 101 Introduction to Business Process Management

Training Provided by BrainStorm Group BPMInstitute.org defines Business Process Management (BPM) as the deliberative, collaborative, and increasingly technology-aided definition, improvement and management of a firma s end-to-end enterprise business processes in order to achieve three outcomes crucial to a performance-based, customer-driven firm. These are: 1) clarity on strategic direction, 2) alignment of the firma s resources, and 3) increased discipline in daily operations. BPM 101 is the first course of the BPM curricula that provides an overview of BPM as both a management discipline and as a set of enabling technologies. The course is organized into six modules each one approximately an hour in length. At the end of this course the student will understand the theories and concepts of practicing process modeling, analysis, design and implementation in order to more effectively manage an organization's performance. The student will become skilled in the idea behind "process thinking" and learn how to apply this discipline to meet the challenges and opportunities facing his/her company.

BPM 101 Introduction to Business Process Management Module 1: Introduction to BPM
Introduces BPM including an explanation of its business drivers and value proposition. At the end of Module 1 students will be able to define Business Process Management, identify its key business and technology drivers, contextualize BPM in terms of the evolution of best practices for process modeling, management and improvement, articulate the broad business case for BPM, see BPM opportunities engaged in representative industry sectors and define the mission and scope for a BPM center of excellence.

Module 2: BPM Concepts and Principles
Explains in depth the basic terms, concepts, principles, methodologies, and techniques in BPM. For example: What is a process? What is process modeling? What is process management? Students will be able to define the types of process models, process classification frameworks, process-oriented management, and a process maturity model. At the end of Module 2 students will be able to understand how to apply the key BPM concepts and principles to analyze, redesign and manage processes in order to improve organizational performance.

Module 3: Business Process Tools and Technologies
Explores the available BPM tools and technologies - including what constitutes a Business Process Modeling tool and a Business Process Management Suite (BPMS). Students will be able to understand the core features and functions of all modeling tools and BPM Suites as well as the core technologies in a BPMS. At the end of Module 3 students will be able to find the right BPMS for their requirements and to get the most out of a BPM Suite.


Module 4: Expanding BPM Throughout the Enterprise
Explores the pros and cons of the different approaches to implementing BPM - and expanding BPM throughout an enterprise. It includes example methodologies and a maturity model - to demonstrate the benefits, costs, and risks of the BPM approach. At the end of Module 4 students will be able to explain an approach to assessing an enterprise s readiness for BPM, describe a BPM Maturity Model, identify critical success factors for Enterprise BPM and understand current issues surrounding Enterprise BPM.


Module 5: Building a Financial Business Case for BPM
Reviews an approach for building a financial business case to justify the investment of time, resources, and money into a BPM initiative. It illustrates the costs associated with a BPM initiative and provides an overview of the areas of benefit that companies can expect from BPM - including concrete examples of value. It also compares the use of BPM to alternative approaches for driving process improvement. At the end of Module 5 students will be able to build a financial business case for BPM.

Module 6: BPM Industry Examples and Case Studies
Reviews numerous industry examples, solution examples, and customer case studies. The variety of solutions being reviewed include procurement, order fulfillment, engineering change order, mortgage application and approval and claims processing. At the end of Module 6 students will be able to relate BPM features and advantages to business benefits, describe case study examples of BPM usage, see BPM opportunities engaged in a variety of industry sectors and find comprehensive resources to deepen their understanding and investigations of BPM.

About The Training Provider: BrainStorm Group