Training
Provided by Last Minute Training
* Learn and practice new concepts and techniques for dealing with people, tools, and operations more effectively in a management and leadership capacity.
* Broaden your understanding of the unique challenges of managing a contact centre most effectively in a customer service environment and learn new ways to bring about change despite resistance.
* Acquire access to unique tools and techniques to use for interviewing, hiring, giving feedback, conducting performance appraisals, coaching, mentoring, and disciplining staff in a contact centre environment.
* Handle difficult and challenging people and situations with reduced stress by using a variety of proven assertiveness and conflict management techniques.
* Enhance onea s effectiveness in leading and facilitating meetings for purposes of information exchange, decision-making, brainstorming, team-building, and customer-related topics, policies, and issues.
* Delegate with more focus and confidence to achieve buy-in and commitment from others and achieve quality results that meet customer service standards.
* Influence others with and without authority by appealing to mutual interests to attain win-win results emphasizing customer satisfaction.
| This is primarily ilt training |  | Contact Last Minute Training for more information |
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| Course Level: | basic | | Duration: | 4 days | | Training Presented in: | English |
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