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Provided by: Last Minute Training Contact Center Manager Certification TrainingCall Center Training |
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* Learn and practice new concepts and techniques for dealing with people, tools, and operations more effectively in a management and leadership capacity.
* Broaden your understanding of the unique challenges of managing a contact centre most effectively in a customer service environment and learn new ways to bring about change despite resistance.
* Acquire access to unique tools and techniques to use for interviewing, hiring, giving feedback, conducting performance appraisals, coaching, mentoring, and disciplining staff in a contact centre environment.
* Handle difficult and challenging people and situations with reduced stress by using a variety of proven assertiveness and conflict management techniques.
* Enhance onea ™s effectiveness in leading and facilitating meetings for purposes of information exchange, decision-making, brainstorming, team-building, and customer-related topics, policies, and issues.
* Delegate with more focus and confidence to achieve buy-in and commitment from others and achieve quality results that meet customer service standards.
* Influence others with and without authority by appealing to mutual interests to attain win-win results emphasizing customer satisfaction.
* Broaden your understanding of the unique challenges of managing a contact centre most effectively in a customer service environment and learn new ways to bring about change despite resistance.
* Acquire access to unique tools and techniques to use for interviewing, hiring, giving feedback, conducting performance appraisals, coaching, mentoring, and disciplining staff in a contact centre environment.
* Handle difficult and challenging people and situations with reduced stress by using a variety of proven assertiveness and conflict management techniques.
* Enhance onea ™s effectiveness in leading and facilitating meetings for purposes of information exchange, decision-making, brainstorming, team-building, and customer-related topics, policies, and issues.
* Delegate with more focus and confidence to achieve buy-in and commitment from others and achieve quality results that meet customer service standards.
* Influence others with and without authority by appealing to mutual interests to attain win-win results emphasizing customer satisfaction.
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Training
Provided by Last Minute Training
- M asked: When is the next training class for this certification?
- D asked: I would like more information regarding your certification program for contact center managers.
- C asked: I would like information on this training, agenda, locations, price, etc?
- M asked: The schedule for this year concerning this type of classses in Canada teritory . Thank you .
- J asked: Hi, my name is Joanne and i am very interested in applying for a job as a airport ground staff. Im not too sure of what the expectation are and how I can be qualified, and would like to find out what it is that I need to do. Is this a training class that I can take to better help me get the job? Could you please address me to the right site if this is not it.... Thank you so much!
- M asked: How much ans is this an on-line course?
- S asked: i am Sarah Lifanda a cameroonian based and i work with a telecommunication company as thier Portfolio Manager or in other words customer service, i will like to know and hove more information about the traing and it's requirements. Thanks and best regards Sarah Lifanda Tel: +
About The Training Provider: Last Minute Training
Last Minute Training - Last Minute Training Corp. works similar to last minute discounted travel. We sell training seminars at deep discounts on a last minute basis. If you want to save 30 - 60 off high quality training seminars and have the flexibility to attend with only a few days notice check out our website and see if the training you are looking for is on sale. While your there set up and free account...
