|
Provided by: Trainers 'n' Mentors Understanding basic business etiquettesWorkplace Skills |
 |
Certificate Program
Provided by Trainers 'n' Mentors
Understanding basic business etiquettes
Program overview
This program is designed for all who work in a formal work environment. It covers workplace expectations and acceptable behaviors: appropriate business dress and grooming, verbal communication, telephone skills, time management, and general professional deportment. This course can easily be adjusted to incorporate your organization's specific challenges and policies. It is also well suited for organizations, which have promoted from within and are challenged by inappropriate employee behavior.
Related Jobs or Careers: Managerial, front office and client front ending
|
|
||||||||||||||||||
Understanding basic business etiquettes
Program objectives
At this program's conclusion, participants should be able to:
1. Define appropriate and inappropriate office behavior.
2. Describe appropriate office dress.
3. Demonstrate use of the telephone in a business environment: answer the phone, transfer a call, place a caller on hold, etc.
4. List steps for dealing with difficult people.
5. Rephrase blunt communication for blue ribbon professionalism.
6. Explain methods for handling typical office interruptions: visitors, the telephone, the boss, subordinates, etc.
7. Develop an action plan to improve professionalism in work areas.
The following outline highlights some of the course s key learning points. As part of your training program, we will modify content as needed to meet your business objectives. Upon request, we will provide you with a copy of the participant materials prior to the session(s).
Course Outline
Understanding the Difference Between Social and Professional Behavior:
This course begins with a fun and fast-paced discussion of basic business behavior. Participants will identify behaviors appropriate for the workplace and those that are unacceptable. This proven approach allows employees to target areas for self and/ or group improvement.
Polishing Your Professional Behavior:
This component covers various aspects of workplace communication: from telephone skills to email etiquette. Participants will learn how to improve their interaction with both internal and external customer/ client contacts.
The well dressed professional:
Often, creating a positive visual impression is as important as effective verbal and listening skills. In this unit, participants will play fashion critic, identifying appropriate and inappropriate work attire from a series of photographs. This unique approach to learning helps participants understand the difference between simply meeting a dress code versus looking their best. Emphasis is placed on appearing clean, well groomed, and appropriately dressed without spending a "ridiculous amount of money."
The communication objective:
This unit deals with the need to communicate and how to choose the correct channel for that bit of communication. The need to know your audience and more importantly your own style of communication cannot be underscored. The program is delivered using a fun filled and active participation in games methodology.
Time Management:
This program concludes with an uplifting discussion of how to "get it all done" when there is too much to do, prioritize when there are multiple tasks at hand, manage work and home life, and set achievable goals.
Upon completion of the training, participants will have an understanding of acceptable workplace dress, communication etiquette, basic time management skills, and what behaviors is better left to social relationships.
interested? Further Reading.
got a question? Contact Us.
At this program's conclusion, participants should be able to:
1. Define appropriate and inappropriate office behavior.
2. Describe appropriate office dress.
3. Demonstrate use of the telephone in a business environment: answer the phone, transfer a call, place a caller on hold, etc.
4. List steps for dealing with difficult people.
5. Rephrase blunt communication for blue ribbon professionalism.
6. Explain methods for handling typical office interruptions: visitors, the telephone, the boss, subordinates, etc.
7. Develop an action plan to improve professionalism in work areas.
The following outline highlights some of the course s key learning points. As part of your training program, we will modify content as needed to meet your business objectives. Upon request, we will provide you with a copy of the participant materials prior to the session(s).
Course Outline
Understanding the Difference Between Social and Professional Behavior:
This course begins with a fun and fast-paced discussion of basic business behavior. Participants will identify behaviors appropriate for the workplace and those that are unacceptable. This proven approach allows employees to target areas for self and/ or group improvement.
Polishing Your Professional Behavior:
This component covers various aspects of workplace communication: from telephone skills to email etiquette. Participants will learn how to improve their interaction with both internal and external customer/ client contacts.
The well dressed professional:
Often, creating a positive visual impression is as important as effective verbal and listening skills. In this unit, participants will play fashion critic, identifying appropriate and inappropriate work attire from a series of photographs. This unique approach to learning helps participants understand the difference between simply meeting a dress code versus looking their best. Emphasis is placed on appearing clean, well groomed, and appropriately dressed without spending a "ridiculous amount of money."
The communication objective:
This unit deals with the need to communicate and how to choose the correct channel for that bit of communication. The need to know your audience and more importantly your own style of communication cannot be underscored. The program is delivered using a fun filled and active participation in games methodology.
Time Management:
This program concludes with an uplifting discussion of how to "get it all done" when there is too much to do, prioritize when there are multiple tasks at hand, manage work and home life, and set achievable goals.
Upon completion of the training, participants will have an understanding of acceptable workplace dress, communication etiquette, basic time management skills, and what behaviors is better left to social relationships.
interested? Further Reading.
got a question? Contact Us.
About The Training Provider: Trainers 'n' Mentors
Trainers 'n' Mentors - Trainers 'n' Mentors
Contact us NOW
Call 91 120 4331536 OR Skype sanjaysusant OR write in to us through the current site
Skill based training providers - Having excellent global and domestic reach.
Training programs offered by Trainers n Mentors (for more details vist our website http://www. trainersnmentors. com )
List of training programs and value added HR services
...
