Communication Skills

Certificate Program Provided by Trainers 'n' Mentors Communication Skills What to Say and How to Say It Program Overview Some people seem to be able to say the right thing no matter what the situation. Their ability to navigate through tense discussions opens doors in the business world that may have otherwise closed. During this training program, participants will learn the secrets of communication pros, including building personal credibility, delivering positive and negative feedback, improving listening skills, rephrasing for better relationships, dealing with difficult people, handling negative situations, and more. Skills practice exercises are interactive, allowing participants to practice what they have learned in a fun, high-energy environment. "What to Say and How to Say It" is the ideal program for those needing to improve their basic communication skills or for those looking for the extra business edge.

Communication Skills Program Objectives

At this program's conclusion, participants should be able to:

1. Explain the four basic behavioral styles and how to adapt to each.

2. Capitalize on personal style for more effective communication.

3. Describe the impact of body language and voice tones on communication.

4. Explain the effective use of office communication tools such as the telephone and email.

5. Rephrase blunt language to achieve results without offending anyone.

6. List strategies for dealing with difficult behaviors.

7. Demonstrate how to deliver constructive feedback and how to politely disagree.

8. Develop an action plan to improve communication skills.

The following outline highlights some of the course s key learning points.
Course Outline
What Makes Some People Good Communicators

This training begins with a discussion of what diplomacy and tact are and why they are important skills to practice and develop. In this foundation lesson, participants will evaluate the communication styles and list the strengths and weaknesses of each.
Building Personal Credibility: Understanding Different Communication Styles

The next module shifts the focus inward to each participant's personal communication style. Participants will learn to identify their own behavioral styles, the styles of their coworkers and clients, and how to adjust for better communication.
Rephrasing for Better Relationships

The lesson "it's not what you say but how you say it" is one that takes some people years to learn. In this section, participants will learn how to use language so that it will be better received in conversations and in writing. Special emphasis is placed on learning to say "no" in ways that reduce conflict and eliminating phrases such as, "that's not my job" and "I don't know."
Voicemail, Email, Memos, and More

When used poorly, certain office communication tools designed to improve business communication do exactly the opposite. Anyone who has ever sent a misinterpreted email can attest to this fact. From grammar to telephone etiquette, this component reviews office communication tools and how to use them for maximum effectiveness.
Dealing with the Challenging

This program concludes with case study evaluations of ways to deal effectively with difficult personalities and difficult situations. Participants will learn better ways with which to communicate and manage those whose actions make the process harder.

By the end of this program, participants will understand how to capitalize on their communication strengths, adjust to accommodate their weaknesses, effectively use office communication tools, and better handle difficult people.

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About The Training Provider: Trainers 'n' Mentors

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