Conflict Resolution
Training, Instruction and Documentation
Training
Provided by Treeline Training, Inc.
This program offers approaches that will help you identify and enhance the most important aspects of conflict resolution. Develop communication skills that support conflict prevention and practice tools that will end conflict in even the most difficult situations. When you feel that conflict has gone beyond your means, this program offers the benefits of using a third party, as well as procedures for finding an effective mediator.
Related Jobs or Careers: This program is targeted to managers and employees at all levels.
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Conflict Resolution
Course Outline :
I. Understanding conflict
o Rational vs. emotional orientation
II. The basic steps of conflict resolution
o Four typical approaches to conflict
o The ABCD of conflict resolution
o Getting buy-in
o Consensus
o The components of detached engagement
III. Listening skills
o How to listen effectively
o Obstacles to listening
o Asking questions
IV. Communication supporting conflict prevention/ resolution
o Establishing creditability and trust
o Communicating feelings
o Confrontational language
V. Handling specific conflict situations
o Dealing with your boss or upper management
o Dealing with a co-worker
o Dealing with team conflict
o Dealing with an employee you supervise
o Dealing with a customer or client
o Dealing with extreme anger
o Confronting when intimidated
o Dealing with an uncooperative person
VI. Using a third party
o Continuum of third-party options
o Mediation
o Choosing a mediator
o Arbitration
I. Understanding conflict
o Rational vs. emotional orientation
II. The basic steps of conflict resolution
o Four typical approaches to conflict
o The ABCD of conflict resolution
o Getting buy-in
o Consensus
o The components of detached engagement
III. Listening skills
o How to listen effectively
o Obstacles to listening
o Asking questions
IV. Communication supporting conflict prevention/ resolution
o Establishing creditability and trust
o Communicating feelings
o Confrontational language
V. Handling specific conflict situations
o Dealing with your boss or upper management
o Dealing with a co-worker
o Dealing with team conflict
o Dealing with an employee you supervise
o Dealing with a customer or client
o Dealing with extreme anger
o Confronting when intimidated
o Dealing with an uncooperative person
VI. Using a third party
o Continuum of third-party options
o Mediation
o Choosing a mediator
o Arbitration
About The Training Provider: Treeline Training, Inc.
Treeline Training, Inc. - Treeline Training is a leading publisher of soft skills training solutions. Working with strategic partners, we provide unique and customized soft skills learning solutions including communications, leadership, team-building, conflict and stress management, customer service, sales, personal and professional development, diversity training and more...
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