Increasing Your Emotional Intelligence
Training, Instruction and Documentation
Training
Provided by Treeline Training, Inc.
This program offers you techniques to increase and develop your emotional intelligence. It guides you through proven methods to apply emotional intelligence in the workplace to enhance employee relationships and increase productivity.
Related Jobs or Careers: This program is targeted to all employees and managers across organizations.
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Increasing Your Emotional Intelligence
Course Outline :
I. Introduction to emotional intelligence
o The sources of emotional intelligence
o The impact of emotional intelligence
o Emotional intelligence vs. IQ
o How high achievers think
II. Managing yourself
o Increasing self-awareness
o Recognizing your emotions and their effects
o Knowing your strengths and limitations
o Managing your emotions
o Educating the emotions
o Keeping disruptive emotions in check
o Using humor
o Tips for avoiding distorted thinking
o Even positive emotions need to be managed
o Motivating yourself
o Sources of motivation
o Practical self-talk
o Using productive self-criticism
o Mental imagery
o Effectively using your goals
III. Working with others
o Empathy
o Sensing others feelings and perspectives
o Anticipating and meeting others needs
o Social skills
o Sharing thoughts, feelings and ideas
o Nurturing relationships
o Communication skills
o Communicating at the appropriate level
o Using self-disclosure
o Listening openly
o Sending convincing messages
o Problem solving skills
o Negotiate and resolving disagreements
o Redirecting the conversation toward solutions
o Following an identifiable pattern of problem solving
o Team building skills
o Being inclusive/ supportive and discouraging dominance
o Creating group synergy in working toward shared goals
I. Introduction to emotional intelligence
o The sources of emotional intelligence
o The impact of emotional intelligence
o Emotional intelligence vs. IQ
o How high achievers think
II. Managing yourself
o Increasing self-awareness
o Recognizing your emotions and their effects
o Knowing your strengths and limitations
o Managing your emotions
o Educating the emotions
o Keeping disruptive emotions in check
o Using humor
o Tips for avoiding distorted thinking
o Even positive emotions need to be managed
o Motivating yourself
o Sources of motivation
o Practical self-talk
o Using productive self-criticism
o Mental imagery
o Effectively using your goals
III. Working with others
o Empathy
o Sensing others feelings and perspectives
o Anticipating and meeting others needs
o Social skills
o Sharing thoughts, feelings and ideas
o Nurturing relationships
o Communication skills
o Communicating at the appropriate level
o Using self-disclosure
o Listening openly
o Sending convincing messages
o Problem solving skills
o Negotiate and resolving disagreements
o Redirecting the conversation toward solutions
o Following an identifiable pattern of problem solving
o Team building skills
o Being inclusive/ supportive and discouraging dominance
o Creating group synergy in working toward shared goals
About The Training Provider: Treeline Training, Inc.
Treeline Training, Inc. - Treeline Training is a leading publisher of soft skills training solutions. Working with strategic partners, we provide unique and customized soft skills learning solutions including communications, leadership, team-building, conflict and stress management, customer service, sales, personal and professional development, diversity training and more...
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