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Provided by: Contacts Plus Foundation of Customer Service ProgramBusiness and Management Skills |
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Certificate Program
Provided by Contacts Plus
Customer service is a requirement in today's business environment. This program is a comprehensive program that provides a strong foundation of skills and knowledge to succeed in the customer service industry. We will highlight various knowledge areas which cover evolution of customer service, value of customer service, reasons and impacts of bad service, dimensions of quality customer service, quality service measures.
Key Learning Objective and Outcomes:
By the end of this program, participants will have been able to:
Identify who the Customer is?
Understand Customer Service definition.
Understand what our client's expectations from us.
Understand the foundations of providing excellent customer service.
Realize the difference between quality and bad service.
Master the art of balance between quality and productivity.
Learn how to work under the concept of winning team umbrella.
Related Jobs or Careers: Call center agents level.
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Foundation of Customer Service Program
Who is the customer & how he evaluate the service
Why does Customer Service matter?
Identifying Customer s needs.
Why customer churn.
Negative behavior of service provider.
Positive behavior of service provider.
KSA Model.
Active and Proactive approach.
Dimensions of quality customer service.
Service quality measures.
Why does Customer Service matter?
Identifying Customer s needs.
Why customer churn.
Negative behavior of service provider.
Positive behavior of service provider.
KSA Model.
Active and Proactive approach.
Dimensions of quality customer service.
Service quality measures.
About The Training Provider: Contacts Plus
Contacts Plus - Contacts Plus is a young -spirited organization in Egypt with an ultimate goal to serve the Middle East North Africa (MENA) and Gulf Regions markets.
Since it was established in 2004, the company has adopted a strategic vision of deploying & applying the World Best Practices methodologies and Models in the Arab world.
Our edge is to integrate and harmonize the three business pillars:...
