|
Provided by: Contacts Plus AT&T Certification for SupervisorsBusiness and Management Skills |
 |
Certificate Program
Provided by Contacts Plus
The courses include lectures, case studies, individual & group discussion, assessment, calls simulation, video and audio tapes, energizers and games.
Class size allows one-on-one interaction with the instructors and enables you to network effectively with colleagues and industry peers. These courses will help you better strengthen your coaching skills and team development techniques as you manage your Contact Center.
Key Learning Objective and Outcomes:
By the end of this program, participants will have been able to:
The relationship between data and decision making process "WISDOM"
Master the art of Capacity Planning and Forecasting in Operations Management
How to plan for your contacts.
Understand the Workforce Scheduling.
How put a strategy for quality monitoring & calibration.
Related Jobs or Careers: Contact Center Supervisor.
|
|
||||||||||
AT&T Certification for Supervisors
- Effective Contacts Handling Decision & Reporting
- Capacity Planning and Forecasting in Operations Management
- Contact Planning and its impact on Workforce Scheduling
- Quality Monitoring Strategy and Calibration
- The relationship between data and decision making process "WISDOM"
- Master the art of Capacity Planning and Forecasting in Operations Management
- How to plan for your contacts.
- Understand the Workforce Scheduling.
- How put a strategy for quality monitoring & calibration.
Class size allows one-on-one interaction with the instructors and enables you to network effectively with colleagues and industry peers. These courses will help you better strengthen your coaching skills and team development techniques as you manage your Contact Center.
- Capacity Planning and Forecasting in Operations Management
- Contact Planning and its impact on Workforce Scheduling
- Quality Monitoring Strategy and Calibration
- The relationship between data and decision making process "WISDOM"
- Master the art of Capacity Planning and Forecasting in Operations Management
- How to plan for your contacts.
- Understand the Workforce Scheduling.
- How put a strategy for quality monitoring & calibration.
Class size allows one-on-one interaction with the instructors and enables you to network effectively with colleagues and industry peers. These courses will help you better strengthen your coaching skills and team development techniques as you manage your Contact Center.
About The Training Provider: Contacts Plus
Contacts Plus - Contacts Plus is a young -spirited organization in Egypt with an ultimate goal to serve the Middle East North Africa (MENA) and Gulf Regions markets.
Since it was established in 2004, the company has adopted a strategic vision of deploying & applying the World Best Practices methodologies and Models in the Arab world.
Our edge is to integrate and harmonize the three business pillars:...
