Quality Management - Business Process Improvement

Quality Management: Business Process Improvement offers the student an overview of how to prepare and implement quality changes. The program details how to select processes for improvement, assign a process manager, and establish a process improvement team. In addition, the program teaches the learner how to flowchart and streamline a process, as well as how to measure process performance.

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Managers, supervisors, or team leaders who need to learn how to implement quality measures in order to increase quality within their organization. It is recommended that individuals take the first two courses in the series or have equivalent knowledge.

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Unit 1 Overview|Understanding Management's Role| - Identify the goals management should accomplish to prepare for leading business process improvement|Planning for Improvements| - Sequence the steps for planning improvements| - Identify the criteria for selecting a process for improvement|Unit 2 Overview|Organizing Improvement Personnel| - Identify the qualifications needed in a process manager|Using Flowcharts| - Match the symbols and shapes used to create flow charts| - Identify the four types of flow charts|Unit 3 Overview|Streamlining the Process| - Identify characteristics of the quality management techniques used to streamline a process|Measuring the Process| - Identify the aspects of a process that should be measured|

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