A Primer for Ensuring Accountability

"You are either part of the solution or part of the problem." That assertion from Eldridge Cleaver is a perspective that you must impart to each and every employee you supervise. There are many effective ways to get them to see this valuable viewpoint. And that's what you'll learn in this course. As a manager you are on the line when things go wrong. This course is designed to enhance your ability to communicate a philosophy of continuous improvement, what you expect of your staff, and what they must expect of themselves. This is a primer on multiple approaches to performance appraisal. It's much easier to hold people accountable for their work if they know exactly what's expected, and more importantly, why it's expected. Acting on the lessons in this course will pay off in increased employee commitment, not to mention increased profitability. The other major payoff here is the opportunity to do some soul searching. How accountable are you? You'll have the chance to consider your own performance as a manager and practice your own strategic approach for ensuring accountability.

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Department directors, managers, supervisors, coaches

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Course Overview|Lesson Overview| - recognize the benefits of developing strategies for continuous performance appraisal.|How to Create a Performance Agreement| - identify strategies for writing effective performance agreements.|Informal Appraisal Techniques| - select strategies for providing effective informal appraisals.|The Process for Formal Performance Appraisals| - use appropriate strategies for preparing and conducting formal performance appraisals in a given situation.|Lesson Overview| - recognize the benefits of developing advanced delegation techniques.|Clearly Outline Tasks| - identify techniques to clearly communicate tasks to ensure accountability.|Provide Necessary Tools and Training| - apply appropriate strategies for providing training in a given situation.|Get Out of the Way| - label reasons managers use for not delegating as valid or invalid.|Share the Leadership and Direction| - apply effective strategies for sharing the leadership and direction with staff in a given situation.|Lesson Overview| - recognize the benefit of developing accountability in employees.|Identifying Issues| - use strategies for identifying accountability issues in a given situation.|Setting Consequences| - determine appropriate strategies for setting consequences that have been modeled in a given situation.|Raising the Bar| - select strategies for improving performance.|Lesson Overview| - recognize the values of developing strategies to ensure consistency.|Strategies for Balance| - choose strategies for ensuring balanced workloads.|Strategies for Fairness| - apply appropriate strategies for achieving fairness in a given situation.|Secrets to Consistency| - identify strategies for ensuring consistency.|You're Accountable, Too| - determine appropriate strategies for modeling accountability in a given situation.|

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